Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.70 - $26.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k retirement savings plan
Paid Time Off
Life insurance
Paid parental leave
short-term disability
long-term disability
flexible spending accounts
Domestic Partner Coverage
Commuter Benefits
Legal Assistance
Employee assistance program
Employee perks and discounts
Job Description
Williams Lea is a globally recognized leader in providing business process outsourcing and support services tailored to meet the needs of complex and highly regulated environments. With a heritage spanning over 200 years, Williams Lea has continuously evolved, combining technology with expert human insights to deliver transformative solutions that help businesses optimize their operations and thrive in an increasingly digital and virtual world. Employing over 5,200 talented professionals worldwide, the company prides itself on fostering innovation, maintaining the highest standards of service, and supporting diversity and inclusion in the workplace. Williams Lea is committed to equal employment opportunity, welcoming individuals... Show More
Job Requirements
- 2-3 years previous experience in concierge or similar role
- outstanding guest services skills
- excellent verbal and written communication skills in English
- great interpersonal skills and outgoing personality
- professional presentation and presence
- ability to work well under pressure
- good organizational and multitasking abilities
- knowledge of EMS, MS Office
- ability to prioritize and solve problems proactively
- willingness to act with integrity and in line with company standards
Job Qualifications
- 2-3 years previous experience working in a concierge role for a blue-chip company within a high-end hotel, country club, restaurant, retail or applicable commercial environment
- Outstanding guest services skills, sophisticated verbal and written communication skills
- Outstanding time management skills
- Have great interpersonal skills and an outgoing personality
- Must possess a professional presentation and presence
- Have an excellent command of the English language, both in verbal and written communication
- Have operational experience working at prestigious events (this is beneficial, but not critical)
- Be highly organized and have an eye for detail
- Have passion to achieve excellent guest service in everything that they do
- Work well under pressure and can act pro-actively and intuitively
- Ability to prioritize, preemptive planning, and anticipate problem
- A team player who is willing to go the extra mile
- To always act with integrity and embrace the company philosophy
- Relationship management and communication: ability to create and maintain strong relationships and channels of communication with key interfaces and the business
- IT knowledge: knowledge of EMS, MS Office, and working knowledge of A/V equipment an advantage
- Administrative skills: ability to multitask, prioritize workload and provide administrative support
- Customer focus: ability to understand the needs of the client and provide customer service and superior client service
Job Duties
- Provide a warm and inviting welcome in the office lobby as the main point of contact for any visitor/guest or employee for the organization
- Escort guests to their booked meeting room or office within the building, informing the host of the guest’s arrival
- Understand customer’s needs and provide them with 5 Star professional service when attending to their wishes and requirements
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations to all clients and guests
- Arrange events, excursions, transportation etc. upon request from guests
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls
- Handling external and internal calls in a professional manner
- Assisting hospitality setting up rooms with beverages and food
- Manage any external catering requirements from third party vendors
- Booking of meeting rooms using all systems accurately and ensuring that all AV, room layout and food and beverage requirements are noted
- Continually monitor reception inbox ensuring e-mails are responded to in a timely manner
- Booking of transport for employees and clients
- Managing Visiting Attorney office, room bookings and visitor pass management
- Liaising with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests
- Occasional requirement to support client functions that run into the evening
- Always acting according to the client’s standards
- Assist in the daily production of clients visiting attorney email
- Ensuring a seamless and personal guest journey resulting in a positive lasting impression
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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