Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $34,856.82
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Professional development opportunities
flexible scheduling
Job Description
This position is within a public health department, a crucial community-focused establishment that aims to promote health and well-being through various programs and services. The organization serves the public by providing essential health information, resources, and support to enhance the quality of life for community members. As a government or public sector entity, it operates with a commitment to inclusiveness, accessibility, and responsiveness to the needs of a diverse population. The department is structured to offer a range of health-related services including emergency public health operations, community outreach, and health education. This role is integral to facilitating the smooth operation... Show More
Job Requirements
- High school diploma or equivalent
- One year of direct customer service experience
- Ability to sit for extended periods
- Ability to perceive sounds at normal speaking levels with or without correction
- Ability to receive detailed information through oral communication
- Ability to stand and physically direct individuals
- Bilingual in Spanish and English
- Must maintain record confidentiality according to HIPAA regulations
- Ability and willingness to perform job-related travel
- Available Monday-Friday, 8am-5pm, with possible extended hours during seasonal events
Job Qualifications
- High school diploma or equivalent
- One year of direct customer service experience required
- One year as a receptionist preferred
- One year of general clerical duties preferred
- Working knowledge of general office clerical methods and telephone procedures
- Strong communication skills in dealing with the public with courtesy and diplomacy
- Basic computer skills
- Excellent time management skills
- Good interpersonal and customer service skills
- Ability to follow oral and written directions
- Ability to work effectively with others
- Bilingual in Spanish and English required
Job Duties
- Models excellent customer service behaviors in internal/external interactions
- Professionally greet and direct all visitors, clients, and guests, ensuring they are connected with the appropriate staff or program
- Answers phone calls and general questions, offering information about our programs, services, and locations
- Connects clients with external community resources when needed
- Maintains a clean, organized, and welcoming front desk area
- Manages and schedules meeting rooms for internal and external teams
- Stays up-to-date on all program services, hours of operation, and locations to provide accurate information
- Performs clerical duties such as signing for packages, notifying staff of deliveries, and assisting with special projects
- Collaborates with reception team to improve customer support processes
- Monitors inbound calls to identify and report public concerns
- Participates in special projects including public health emergency operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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