Job Overview
Compensation
Type:
Hourly
Rate:
Range $13.50 - $17.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Paid holidays
Job Description
Our company is a prestigious residential community management organization that prioritizes the wellness, safety, and satisfaction of its residents and guests. We operate a state-of-the-art health and wellness facility designed to provide our residents and their visitors with an exceptional spa and fitness experience. As part of our commitment to excellence, we maintain high standards of customer service, safety, and facility maintenance. Our health and wellness facilities include various exercise equipment areas, aerobic rooms, aquatic zones, locker rooms, and spa services that require attentive and professional management.
The role of Spa and Fitness Front Desk Associate is crucial to ... Show More
The role of Spa and Fitness Front Desk Associate is crucial to ... Show More
Job Requirements
- Flexible and capable of working hours including weekends and holidays
- capable of sitting standing stooping kneeling pushing shoving lifting carrying and moving objects up to 45 lbs
- must be able to transport oneself around the association and recreation center facilities
- ability to communicate effectively with a clear and easily understandable voice
- first aid and CPR training or willingness to obtain certification
Job Qualifications
- Advanced customer service and communication skills both verbally and written
- ability to communicate with all levels of management and staff
- ability to elicit information from callers and visitors in a professional and efficient manner
- ability to handle multiple tasks simultaneously establish priorities and meet deadlines
- exceptional organization and tracking skills
- ability to function efficiently in a high volume fast-paced environment
- ability to interact and work positively and effectively with staff and homeowners at all levels
- ability to work collaboratively and cooperatively within the department as well as with other departments
- must have enthusiasm and possess excellent customer service skills
- enjoy working with people and possess a friendly and outgoing personality
Job Duties
- Greet residents and their guests
- answer phone calls
- assist guests with questions regarding spa and fitness services and products
- book appointments
- check residents/guests
- monitor activities in exercise equipment areas aerobic room aquatic areas locker rooms and spa and report any safety and facility concerns to management
- advise residents and their guests of facility policies and procedures
- perform minor custodial duties to include wiping down machines picking up discarded items
- perform facility opening and closing procedures and identify changes to implement
- maintain the organization and cleanliness of the health/wellness areas
- validate resident/guest participation and issue fitness equipment upon request
- respond to emergency situations per first aid/CPR training and/or facility procedures as necessary
- accurately book change and cancel spa appointments
- ensure that the check-in check-out and payment process is handled in accordance with company policy
- handle guests’ questions and concerns promptly professionally and courteously
- maintain a positive attitude and contribute toward a quality work environment
- perform other related duties as directed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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