Receptionist - Spa

Fairfield, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Exact $20.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Employee Discounts

Professional development opportunities

wellness programs

Job Description

MacArthur Place is a distinguished luxury resort nestled in the heart of Sonoma, originally established as a historic estate. This premier destination boasts 69 elegantly appointed rooms, a renowned farm-to-table dining experience, curated wine tastings, a tranquil spa, an outdoor heated pool, and a state-of-the-art fitness center. The resort is celebrated for its commitment to providing guests with an unforgettable stay that combines comfort, sophistication, and impeccable service. The team at MacArthur Place is dedicated to fostering a culture of excellence, diversity, and inclusivity, striving to ensure every guest experience reflects the highest standards of hospitality and luxury. As a... Show More

Job Requirements

Ability to stand, walk, bend, push, pull, and lift up to 40 lbs for extended periods
Perform cleaning and restocking duties across spa, pool, and fitness areas
Comfortable working in warm, humid, and aromatic environments
Available for flexible schedules, including nights, weekends, and holidays
Current Food Handler's and Responsible Beverage Service (RBS or equivalent) certification, or ability to obtain upon hire

Job Qualifications

Previous hospitality, customer service, or spa experience preferred
Strong attention to detail and commitment to cleanliness
Excellent communication, organizational, and interpersonal skills
Ability to multitask and remain efficient in a luxury spa environment
Basic knowledge of payment processing and cash-handling procedures

Job Duties

Greet guests warmly, provide spa tours, and explain amenities, services, packages, and promotions
Manage guest check-ins and check-outs, confirming reservations, verifying information, and ensuring accurate records
Schedule appointments for treatments such as massages and facials using spa booking software
Answer phone calls, respond to emails, and handle guest inquiries and special requests promptly
Assist guests with lockers, robes, slippers, and other spa essentials
Offer towels, refreshments, and comfort items to enhance the spa experience
Maintain a welcoming, calm, and professional atmosphere throughout the spa
Process payments, issue receipts, and handle cash or card transactions accurately
Reconcile daily transactions and prepare end-of-shift reports as required
Monitor appointment schedules and coordinate with therapists to ensure smooth service flow
Maintain accurate guest records and confidentiality of personal information
Ensure all spa areas-inclusive of treatment rooms, locker rooms, saunas, steam rooms, lounges, and showers-are clean, sanitized, and well-maintained
Restock towels, linens, amenities, and refreshments regularly
Monitor spa equipment and promptly report maintenance issues
Launder linens and towels as needed and ensure all areas remain tidy and visually appealing
Follow strict health, safety, and sanitation guidelines
Prepare treatment rooms before and after each service to ensure smooth guest transitions
Assist therapists and staff with daily operations
Organize and maintain inventory of spa products, linens, and supplies
Communicate effectively with spa management, housekeeping, and hotel departments
Adhere to health and safety regulations, sanitation standards, and infection control procedures
Maintain a clean and organized workspace across all spa and wellness areas
Safely handle chemicals, equipment, and supplies in compliance with SDS and OSHA guidelines
Follow all hotel policies, including time and attendance, grooming and uniform standards, meal and rest breaks, and professional conduct
Uphold confidentiality regarding guest information and preferences
Deliver courteous and respectful service to all guests and colleagues
Perform other duties as assigned by management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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