Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Paid holidays
Retirement Plan
Life insurance
Job Description
David's Bridal is a leading specialty retailer nationally recognized for its earnest commitment to helping brides, bridesmaids, and customers find the perfect attire for their special occasions. Established with a rich heritage in bridal fashion, David's Bridal offers an extensive range of wedding gowns, bridesmaid dresses, accessories, and formalwear, making it a comprehensive one-stop-shop for everything wedding-related. Over the years, the company has built a reputation for providing personalized customer service, expert alterations, and a broad selection of high-quality products at affordable prices. As a staple in the bridal industry, David's Bridal prides itself on creating memorable experiences for customers... Show More
Job Requirements
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience is helpful
- Prior experience with computerized POS (Point of Sale) system
Job Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior sewing experience is helpful
- Prior experience with computerized POS (Point of Sale) system
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
- Use all systems to manage the customer flow to deliver five-star customer experience
- Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs
- Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service
- Proactively address customer concerns with confidence
- Know when to escalate and partner with leadership team
- Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
- Promote all alterations services and personalization options
- Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience
- Maintain high dress code standards as required by the Dress Code policy
- Greet and escort all alterations customers to and from alterations for appointments
- Press, steam, and spot clean all merchandise
- Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
- Build long-term relationships to meet and exceed customer satisfaction and loyalty
- Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise
- Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated
- Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve
- Maintains a clean and well-organized alterations room
- Performs duties and tasks as assigned by store management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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