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Job Overview
Employment Type
Full-time
Hourly
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Vacation pay
Employee Discounts
Career growth opportunities
Job Description
Mercedes-Benz of St. Louis is a premier automotive dealership renowned for delivering luxury vehicles and outstanding customer service in the St. Louis, Missouri area. As part of the globally recognized Mercedes-Benz brand, the dealership upholds a tradition of excellence and innovation in the auto industry. Known for its commitment to quality and customer satisfaction, Mercedes-Benz of St. Louis offers an inviting and professional environment where customers can explore a wide range of high-performance vehicles and receive expert automotive services. The dealership prides itself on its knowledgeable staff, state-of-the-art facilities, and dedication to fulfilling the needs of every client who walks... Show More
Job Requirements
- Previous experience in a customer service or administrative role, preferably in the automotive industry
- excellent communication and interpersonal skills
- proficient computer skills and ability to quickly learn new systems
- strong organizational and multitasking abilities with excellent attention to detail
- ability to work in a fast-paced, team-oriented environment
- professional and positive attitude with a passion for providing exceptional customer service
Job Qualifications
- Previous experience in a customer service or administrative role, preferably in the automotive industry
- excellent communication and interpersonal skills
- proficient computer skills and ability to quickly learn new systems
- strong organizational and multitasking abilities with excellent attention to detail
- ability to work in a fast-paced, team-oriented environment
- professional and positive attitude with a passion for providing exceptional customer service
Job Duties
- Greet and welcome customers and visitors with a friendly and professional demeanor
- answer incoming calls and redirect them to the appropriate personnel
- schedule and confirm service appointments using our computer systems
- manage and organize service department paperwork, including invoices and work orders
- process customer payments and accurately maintain financial records
- communicate with customers to provide status updates on their vehicle and address any inquiries or concerns
- maintain a neat reception area to create a welcoming and presentable atmosphere
- support and assist service advisors and technicians with administrative tasks, as needed
- follow all company policies and procedures to ensure the smooth operation of the service department
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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