Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
flexible scheduling
Job Description
Independent Adult Day Centers (IADC) is a dedicated healthcare organization that offers vital adult day services designed to enhance the quality of life for adults in need of care during daytime hours. IADC focuses on providing a supportive, safe, and engaging environment where guests receive personalized care and a wide range of enriching activities. The organization prides itself on fostering a culture of respect, dignity, and inclusion, ensuring all guests and families feel valued and welcomed. With a commitment to exceptional customer service and upholding high standards, Independent Adult Day Centers play a critical role in the community by offering... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service and clerical experience preferred
- proficient computer skills
- valid driver's license
- passing criminal background check
- ability to maintain professionalism and confidentiality
- effective communication skills
- ability to manage multiple tasks in a fast-paced environment
- physical ability to perform essential job functions
- ability to comply with HIPAA and safety protocols
- willingness to participate in ongoing training and certification
Job Qualifications
- High school diploma or equivalent
- previous experience in customer service and clerical duties preferred
- proficient computer skills including Microsoft Word, Microsoft Excel, and email systems
- positive attitude and ability to work with interdisciplinary teams
- valid driver's license in state of residence
- qualifying criminal background check and driving record check
- ability to demonstrate competence in required training areas
- ability to calmly model appropriate behavior in challenging situations
- ability to research to complete tasks if instructions are not provided
Job Duties
- Greet and screen all guests and visitors
- assist guests, families, and visitors with the sign-in and sign-out process
- assist guests, families, and visitors with doors as needed
- answer the phone and respond to general inquiries or transfer calls
- use instructions to alter and create schedules for appointments and visits
- assist the Executive Administrative Assistant with changes in transportation schedules
- enter inquiry calls into Center CRM software
- ensure guests and families receive needed correspondence
- comply with HIPAA and other regulatory guidelines
- maintain knowledge of ongoing activities, events, and outings
- communicate professionally
- execute duties reflecting safety standards and universal precautions
- remain alert throughout scheduled shifts
- remain at designated work area unless permitted otherwise
- participate in core training and maintain certifications
- provide crisis intervention and access emergency services as needed
- ensure dignity and respect according to Human Rights Policy
- complete miscellaneous tasks assigned by leadership
- receive, open, sort, and prepare mail
- print marketing materials and assemble folders for tours and assessments
- perform other job duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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