Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee wellness programs
Job Description
The hiring organization is a reputable healthcare facility that specializes in providing exceptional residential and treatment services to patients and residents. Known for its compassionate care and professional environment, this establishment prioritizes safety, organization, and a welcoming atmosphere to ensure all visitors, residents, patients, and staff feel valued and supported at every interaction. The facility maintains strict protocols to protect the security and comfort of its community, integrating best practices in administration and operational support to deliver seamless patient care and resident management.
This role is for a Receptionist, a critical position within the healthcare setting that serves... Show More
This role is for a Receptionist, a critical position within the healthcare setting that serves... Show More
Job Requirements
- High school diploma required
- Minimum of three to five years of customer service experience required
- At least two years of general office or clerical experience required, preferably in a medical, behavioral health, or residential treatment setting
- Ability to follow safety and security protocols
- Strong communication and interpersonal skills
- Proficiency with office equipment and computer software
- Ability to multitask and manage time effectively
Job Qualifications
- High school diploma
- Some college preferred
- Minimum of three to five years of customer service experience
- At least two years of general office or clerical experience, preferably in a medical, behavioral health, or residential treatment setting
- Healthcare clerical experience is a plus
Job Duties
- Monitor and manage patient and resident traffic flow to and from the residential unit and lobby during treatment hours
- Greet all visitors, ensure proper check-in procedures are followed, verify visitors against the approved visitor list, and notify staff of visitor arrivals
- Maintain the visitor badging system, ensuring all guests are properly checked in, issued badges, and accounted for in compliance with security and safety protocols
- Answer front desk phones and voicemails, route calls to appropriate staff, and ensure messages are communicated accurately and promptly
- Provide tours of the facility to unscheduled potential patients and families as needed
- Complete resident documentation as assigned, ensuring accuracy, confidentiality, and adherence to organizational policies
- Assist with facilitating incoming and outgoing residents, maintaining and monitoring out-on-pass schedules, and communicating resident movement to appropriate staff
- Ensure daily census updates are completed accurately and provided to oncoming shifts and shift leaders to support continuity of care and operations
- Ensure patient transportation packets are complete, accurate, and prepared for the oncoming shift to support timely and coordinated patient transport
- Help ensure patient satisfaction by providing courteous, professional service and addressing concerns as they arise
- Assess complaints or concerns presented at the front desk and promptly escalate issues to leadership or appropriate staff for resolution
- Perform basic clerical duties including typing, copying, filing, data entry, proofreading, and organizing treatment and administrative areas
- Operate computers and office equipment to enter and retrieve data, prepare correspondence, reports, and forms
- Provide administrative support to leadership, clinicians, and staff, including assisting walk-in applicants
- Perform additional duties as assigned by the Program Director, Clinicians, or Administrative Assistant
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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