Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid holidays
Paid Time Off
Community service paid time off
Flexible spending account
Health savings account
Life insurance
short-term disability
long-term disability
Job Description
Senior Planning Center is Maine's premier organization dedicated to providing comprehensive insurance solutions specifically tailored for seniors. Specializing in Medicare Advantage, Medicare supplements, and various related insurance products, Senior Planning Center is committed to assisting seniors, especially those transitioning into retirement, in securing appropriate coverage that meets their unique healthcare needs. As the leading resource in Maine for Medicare-related insurance services, Senior Planning Center proudly represents all major Medicare health plans. The company operates through a network of agent partners across the state, but its walk-in service locations continue to be a key driver in the growth of new plans... Show More
Job Requirements
- A passion for serving seniors required
- high school diploma or equivalent
- excellent customer service skills
- ability to multi-task and prioritize
- excellent computer skills
- strong verbal and written communication skills
- willingness to learn and adapt
Job Qualifications
- High school diploma or equivalent
- excellent customer service, presentation, verbal, and written communication skills
- ability to multi-task and prioritize in a fast-paced environment
- excellent computer skills and proficiency with MS Office
- previous insurance or financial experience preferred, but willing to train the right candidate
Job Duties
- Answer calls as required by company policy in a helpful, professional, timely manner
- place outgoing calls as needed to provide or obtain information
- document (written/on-line) all calls while in progress
- transfer calls to employees in other departments as required to meet client's needs
- fully document client file or imaging system with all related material to leave a clear and concise audit trail
- actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards
- communicate openly with supervisor, senior leadership, and other team members to ensure accurate responses and avoid duplication of efforts
- other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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