Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $20.00
Work Schedule
Standard Hours
Benefits
Vacation Time
Medical Coverage
prescription drug coverage
Dental Insurance
Vision Insurance
Health savings account
Flexible spending account
short-term disability insurance
long-term disability insurance
Pension Plan
Pet insurance
Employee assistance program
Professional Development
Job Description
University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is dedicated to training the next generation of physicians and advancing medical science through innovative research and discovery. The hospital is committed to providing exceptional care to patients from all backgrounds, regardless of their financial situation. With a focus on compassionate care, comprehensive services, and community engagement, University Hospital plays a vital role in the health and well-being of the Northern New Jersey community.Show More
Job Requirements
- High school diploma, GED or equivalent required
- One year clerical experience in a patient care environment preferred
- Ability to read, write, speak, understand and communicate in English sufficiently to perform duties
Job Qualifications
- High school diploma, GED or equivalent
- One year of clerical experience in a patient care environment preferred
- Ability to read, write, speak, understand and communicate in English sufficiently
- Basic computer knowledge preferred
- Bi-lingual preferred
Job Duties
- Actively contributes to creating a friendly, welcoming and safe environment for customers
- Responds to complaints and concerns by resolving issues immediately whenever possible
- Works effectively with team to ensure customer service scores meet or exceed targets
- Responds to caller's query/problem in a detailed and accurate manner within assigned authority and provides follow-up status
- Notifies customer if there will be any delay in providing resolution
- Makes inquiries of and updates demographic, PCP and insurance information
- Provides pre-visit, insurance, and directions to site instructions
- Starts each encounter with a welcoming greeting and ends with a closing farewell
- Participates in practice quality improvement activities
- Assists in orientation, training and mentorship of new staff
- Ensures scheduling guidelines are current and accessible to team members under supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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