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Job Overview
Employment Type
Part-time
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Professional development opportunities
Employee assistance program
Retirement plan options
Flexible work schedule
Job Description
Dr. Stanley and Pearl Goodman Jewish Family Service of Broward County (GJFS) is a dedicated community-based organization committed to providing compassionate and culturally sensitive support services. As a leader in behavioral health, social services, and community assistance, GJFS serves the diverse population of Broward County by offering an array of client-centered programs aimed at improving well-being and quality of life. The agency places great importance on creating an inclusive, trauma-informed environment that respects the dignity and privacy of every individual it serves. With a strong emphasis on collaboration and professionalism, GJFS strives to advance its mission by fostering a welcoming... Show More
Job Requirements
- High school diploma or equivalent
- Prior receptionist or front desk experience preferred
- Strong communication and interpersonal skills
- Ability to multitask and remain calm under pressure
- Proficiency in Microsoft Office
- Proficiency in Adobe Pro
- High attention to detail
- Reliable and punctual
- Ability to handle sensitive situations with empathy, discretion, and professionalism
Job Qualifications
- High school diploma or equivalent
- Prior receptionist, front desk, or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask and remain calm under pressure
- Proficiency in Microsoft Office and basic data entry
- Proficiency in Adobe Pro
- High attention to detail, confidentiality, and follow-through
- Reliable and punctual
- Ability to handle sensitive situations with empathy, discretion, and professionalism
- Experience in behavioral health, social services, medical/dental, or community-based organizations preferred
- Familiarity with electronic health records (EHRs) preferred
- Bilingual or multilingual skills (Spanish, Creole, Portuguese, Hebrew) preferred
- Basic knowledge of trauma-informed and culturally responsive practices preferred.
Job Duties
- Monitor iPad and manage visitor entry
- Warmly greet and check in clients
- Verify demographics, insurance, and appointment details as directed
- Greet and appropriately direct all incoming visitors
- Ensure waiting area is calm, clean, and stocked
- Provide directions, answer general inquiries, and support accessibility/accommodation
- Uphold a trauma-informed, culturally sensitive, and inclusive experience for all clients
- Answer, screen, and route incoming calls and messages
- Take accurate, timely messages for clinicians and staff
- Screen for immediate crisis and follow crisis phone call protocol
- Provide basic program information and referral pathways per script or guidelines
- Schedule, reschedule, and confirm appointments in the EHR/scheduling system
- Monitor voicemail and email inboxes and respond within expected timeframes
- Assist staff and clinicians with paperwork and EHR portal management
- Scan/upload documents to the EHR
- label and index files accurately
- Prepare new client packets
- print, collate, and maintain form inventories
- Support data entry, form edits, meeting notes, logs, and tracking sheets
- Complete other tasks such as faxing, copying, and light mail handling
- Maintain office supplies and assist with supply orders
- Help set up rooms for sessions, groups, and meetings
- manage simple room calendars
- Coordinate vendor visits with Operations
- Flag facilities or safety issues promptly to Operations
- Protect client privacy and comply with HIPAA and organizational policies
- Follow check-in, identity verification, and documentation protocols
- Adhere to incident reporting procedures and support de-escalation steps
- Complete required trainings such as HIPAA, confidentiality, safety, and cultural humility.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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