Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Job Description
Houston Methodist is a renowned healthcare institution committed to providing exceptional patient care and fostering a compassionate environment for all visitors, patients, and staff. As a leading health system headquartered in Houston, Texas, Houston Methodist is recognized for its dedication to medical innovation, patient safety, and overall excellence in healthcare services. The organization’s core values—integrity, compassion, accountability, respect, and excellence—are deeply embedded in every facet of its operations, setting a high standard for both clinical and non-clinical roles within the institution. Houston Methodist prides itself on a supportive and collaborative workplace culture, encouraging teamwork and open communication among departments to... Show More
Job Requirements
- high school diploma or equivalent
- minimum one year clerical or telephonic experience
- strong communication abilities
- ability to manage multiple priorities
- knowledge of customer service principles
- professionalism in all interactions
- basic computer skills
- ability to follow safety protocols
- reliable and punctual
Job Qualifications
- high school diploma or equivalent education
- one year of clerical support or telephonic experience preferably in a customer service or call center environment
- strong communication skills
- ability to maintain professionalism under pressure
- proficiency in handling multiple tasks simultaneously
- basic knowledge of electronic medical record systems
- collaborative and team-oriented mindset
- problem-solving skills
- commitment to continuous learning and improvement
Job Duties
- greet visitors and deliver exceptional customer service assistance
- answer and screen telephone calls professionally
- address visitor questions and needs
- perform ad hoc administrative duties as needed
- sort and distribute mail
- manage office supplies
- route calls to appropriate personnel or take accurate messages
- maintain a professional work space
- develop relationships with internal stakeholders and clinicians
- contribute to improving patient satisfaction measures
- utilize electronic medical records accurately
- participate in workflow organization and problem-solving
- maintain a safe environment following policies and procedures
- report accidents and correct minor safety hazards
- identify and escalate improvement opportunities
- manage resources efficiently
- initiate and follow up on office equipment maintenance
- seek continuing education opportunities
- participate in performance improvement projects
- follow up on assigned action items
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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