Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
Life insurance
short-term disability
long-term disability
401(k)
Paid Time Off
Employee recognition awards
Employee Resource Groups
Job Description
Our company is one of the largest Clinical Research Organizations (CROs) in the world, with multiple Early Phase Clinical Research Units operating both in the United Kingdom and the United States. These centers are dedicated to conducting cutting-edge clinical trials that advance the medical field by determining the safety, tolerability, and pharmacokinetics of new drugs. Our commitment to maintaining the highest standards of quality and accuracy places us at the forefront of the pharmaceutical, biotechnology, and medical device industries. We work alongside some of the world's leading companies at a vital stage of clinical development, playing a critical role in... Show More
Job Requirements
- Previous client facing administrative and/or front desk experience required
- Comfortable working in a fast paced environment where no deviations from the study protocol are allowed
- Ability to prioritize and adapt to changing priorities constantly
- Strong teamwork and people skills
- Flexibility in working hours may be required
- Comfortable using technology in daily work
Job Qualifications
- 2-3 years related experience
- Knowledge of computer programs including MS Word and Excel
- Strong communication skills
- Ability to multitask in a fast-paced environment
- Experience in customer service or front desk administration
- Basic understanding of clinical study environments is a plus
Job Duties
- Ensure that all calls are answered following the company guidelines, providing a professional and courteous telephone service and ensuring that all calls are dealt with speedily and efficiently
- Provide a professional courteous reception service to all volunteers and visitors
- Use of the computerized security access system to update and monitor security access cards
- Ensure that on arrival all clients and visitors are logged in and issued with visitor passes where necessary, ensuring the host is informed that the visitor has arrived, and on departure ensure the visitors are logged out and that all passes are returned to reception
- Book taxis for clients and visitors where appropriate
- Prepare screening packs for volunteers for the following day
- Photocopy the volunteer's ID and place it into the screening pack
- Ensure a photograph is in the pack, if not, take a photo, print and place it in the pack
- Make up the training folders for new starters as and when required
- Prepare CVs for new starters and send out reminders to staff when a renewal is required, then QC the returned CV before filing
- Forward incoming faxes
- Maintain car park database
- Perform all other duties as needed or assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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