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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.75 - $16.75
Work Schedule
Rotating Shifts
Benefits
Dental Insurance
Health Insurance
Vision Insurance
Paid Time Off
Holidays
Supplemental Insurance
403(b) Retirement Plan
Job Description
The Glen Retirement System is a well-established organization dedicated to providing high-quality care and a nurturing environment for seniors. Since its inception in 1898, The Glen has maintained a strong commitment to a "resident directed" philosophy, which emphasizes respecting each resident's individuality, preserving their dignity, and offering every opportunity to live a meaningful and purposeful life. This resident-focused approach ensures that the care provided is compassionate and tailored to meet the unique needs and preferences of each individual. The Glen operates a Skilled Nursing Facility, where experienced professionals work diligently to offer support in a respectful and caring atmosphere that... Show More
Job Requirements
- High school diploma or equivalent
- Experience in a receptionist or customer service role preferred
- Strong interpersonal and communication skills
- Ability to work overtime as required
- Ability to manage multiple tasks in a high-energy, high-traffic environment
- Capability to lift/carry up to 50 pounds and push/pull up to 90 pounds
- Comfortable with extended sitting and standing during work shifts
Job Qualifications
- Minimum high school graduate
- Must be people-oriented with good communication skills
- Ability to work with a diverse group of people
- Well organized and self-motivated
- Computer skills appropriate to job functions
- Pleasant, friendly, outgoing personality
- Ability to effectively handle interruptions and crisis situations
- Able to maintain well-groomed, professional appearance
Job Duties
- Answer telephone, screen calls and route appropriately
- Provide information for visitors, residents, staff, and callers and refer to appropriate resources if not able to provide requested information
- Monitor residents' call lights and page accordingly
- Provide limited resident information to family members, physicians per Glen policy
- Greeting and directing visitors, family, physicians, and other visiting healthcare professionals
- Provide communication, documentation, directional and related assistance in emergency situations as assigned by Nursing Director or Assistant Administrator
- Be familiar with Emergency Preparedness Plan and specifically the Receptionist's role
- Maintain desk in neat, orderly manner
- Maintain resident pass sign out/in book
- Maintain private caregiver sign in/out log
- Record staff call-ins and route to appropriate supervisors
- Assist coordinators with staffing
- Monitor fire panel and take action per policy/procedure
- Monitor resident call system, page appropriately and follow up for completed staff response as directed by policy/procedure
- Documentation and data entry including assigned entries into resident records, completing and posting 24 hour staffing report, organizing folders for doctors' runs, and maintaining the Households' resident roster
- Complete and route Status Change Notifications
- Copy face sheet from resident record when resident transfers to another facility/hospital
- Coordinate transportation for resident to medical appointments, etc. and maintain the appointment calendar
- Assist Assistant Administrator in preparing appointment packets
- Assist with medical record maintenance including chart order, filing, preparation of chart for new admissions, turning charts, cleaning of medical record binders, document scanning
- Sell meal tickets and maintain cash box
- Mailings as assigned such as care conference notifications
- Responsible for scanning medical records
- Responsible for scheduling resident medical appointments and transportation during shift
- Recording of brief charges that occur during shift
- Printing face sheets to keep evacuation binder updated daily
- Other tasks as assigned by supervisor
Job Qualifications
Experience
No experience required
Job Location
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