Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $19.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and development opportunities
Job Description
ScionHealth is a healthcare organization committed to empowering its caregivers by providing an environment where every voice is valued and attention is given to both patients and team members. The company prioritizes a culture of courage, curiosity, and continuous improvement, encouraging employees to embrace new ideas and challenges with a forward-thinking mindset. ScionHealth's mission revolves around creating meaningful interactions that reflect its core values in daily practices, especially in patient care and internal teamwork.
The role in question is a crucial frontline position operating within ScionHealth, focused primarily on managing the telephone switchboard operations and visitor reception. This pos... Show More
The role in question is a crucial frontline position operating within ScionHealth, focused primarily on managing the telephone switchboard operations and visitor reception. This pos... Show More
Job Requirements
- High school diploma or equivalent
- On the job or equivalent training/experience in a healthcare setting
- Must read, write and speak fluent English
- Must have good and regular attendance
- Ability to maintain confidentiality
- Strong organizational skills
- Ability to work in a fast-paced environment
Job Qualifications
- High school diploma or equivalent
- On the job or equivalent training/experience in a healthcare setting
- Good communication and interpersonal skills
- Ability to multitask and manage phone calls efficiently
- Basic knowledge of hospital operations and emergency procedures
- Fluency in English
- Professional and courteous demeanor
Job Duties
- Operates telephone switchboard to relay incoming, outgoing and interoffice calls
- Greets and receives visitors and directs as appropriate
- Contacts and meets with families to sign admission paperwork timely
- Performs charge entry and applies charge control guidelines to ensure accurate and timely charge capture and reconciliation
- Answers, routes and screens outside calls to the proper department or extension number
- Transfers calls, takes accurate messages and/or holds calls when necessary
- Answers and screens in-house calls, takes phone messages for doctors and personnel, handles requests for pages, and assists patients needing help
- Greets visitors, vendors, and physicians, explains hospital policies if called upon, and directs to proper locations
- Pages code blue, fire alerts, stat calls, and emergency calls per protocol
- Maintains up-to-date department and extension lists and phone numbers of area hospitals
- Keeps alphabetical and numerical logs of patient names, room numbers and telephone extensions
- Notifies clinical leadership of emergency patients
- Receives disaster information, notifies appropriate personnel and departments
- Signals all clear when appropriate
- Performs other related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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