
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $25.00
Work Schedule
Standard Hours
Benefits
Base pay plus bonus
Paid Time Off
health benefits
Valuable experience
growth potential
Opportunity for advancement
Job Description
Lance Matsumura - State Farm Agency, located in Kailua Kona, HI, is a reputable independent insurance agency dedicated to providing exceptional service and personalized insurance solutions to its community. As a part of the larger State Farm family, this agency focuses on building long-lasting relationships with customers through trust, reliability, and a genuine commitment to meeting their insurance and financial security needs. The office prides itself on upholding State Farm's reputation for integrity while delivering tailored guidance and support to individuals and families throughout the region.
This agency is currently seeking a Front Office - Team Member to join ... Show More
This agency is currently seeking a Front Office - Team Member to join ... Show More
Job Requirements
- High school diploma or equivalent
- must be willing to obtain Property and Casualty insurance license
- strong phone contact handling skills
- excellent computer skills
- comfortable with making outbound calls
- patient and empathetic communication skills
- ability to multi-task and manage time efficiently
Job Qualifications
- Strong phone contact handling skills and active listening
- excellent communication and presentation skills
- ability to multi-task, prioritize, and manage time effectively
- problem-solving skills
- genuinely excited to help customers
- patient, empathetic, and passionately communicative
- ability to empathize with and advocate for clients
- bilingual in Spanish or Tagala a plus
- must be willing to obtain Property and Casualty insurance license
Job Duties
- Provide product/services information and resolve any emerging problems that customer accounts might face with accuracy and efficiency
- manage incoming calls
- handle customer complaints and provide appropriate solutions and alternatives within the time limits
- follow up to ensure resolution
- keep records of customer interactions and process customer accounts
- file documents
Job Qualifications
Experience
No experience required
Job Location
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