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Receptionist / Front Office

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $35,000.00 - $45,000.00
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Work Schedule

Standard Hours
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Benefits

Paid Time Off
Valuable experience
growth potential
Opportunity for advancement

Job Description

State Farm Agency, located in Surprise, Arizona, is a well-established independent insurance agency that is part of the broader State Farm family. Known for providing comprehensive insurance solutions and exceptional customer service, this agency serves the local community with a strong commitment to reliability, trust, and personalized attention. As an independent contractor agency, the team at this Surprise location operates with autonomy while adhering to the high standards set by the State Farm brand. The agency prides itself on creating a warm, welcoming environment for clients and employees alike, fostering a culture of growth, learning, and community involvement.

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Job Requirements

  • No prior insurance experience required
  • Willingness to learn and complete applicable licensing requirements and training programs
  • Strong computer skills
  • Excellent communication skills
  • Ability to work well with peers
  • Positive and outgoing personality
  • Ability to multi-task
  • Professional attitude

Job Qualifications

  • Strong phone contact handling skills and active listening
  • Genuinely excited to help customers
  • Patient, empathetic, and passionately communicative
  • Ability to empathize with and advocate for clients when necessary
  • Strong problem-solving skills
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Job Duties

  • Provide product services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
  • Manage incoming calls
  • Keep records of customer interactions
  • Process customer accounts
  • File documents

Job Qualifications

Experience

No experience required

Job Location

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