Receptionist, Front Desk Team Member at Elite Sports Club- North Shore
Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Flexible Schedule
Job Description
Elite is a prominent fitness and recreational facility located in Glendale, WI, dedicated to providing an exceptional experience to its members and guests. The club offers a comprehensive range of programs and activities, including tennis, youth development, aquatics, and fitness. As an established community hub, Elite prides itself on its welcoming environment, professional services, and a strong emphasis on customer satisfaction and engagement. The facility is equipped with modern amenities and utilizes advanced technology systems such as the Club Automation platform for managing reservations and facility usage. Elite strives to maintain high standards in both service and operational procedures, ensuring... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service and reservations experience preferred
- Excellent written and oral communication skills required
- Positive interpersonal skills required
- Excellent computer and typing skills required
- Excellent listening and comprehension skills required
Job Qualifications
- High school diploma or equivalent
- Previous customer service and reservations experience preferred
- Excellent written and oral communication skills required
- Positive interpersonal skills required
- Excellent computer and typing skills are required
- Excellent listening and comprehension skills required
- Strong knowledge of computer based software systems
Job Duties
- Check in members and guests, greet with a warm welcome and a fond farewell, be vigilant of members accounts for red flags
- Be able to multi task by answering phone calls, taking reservations, and selling point of sale items
- Handle Tennis court activities including lights, reservations and fees, add notes to the courts where needed
- Direct members/guests to appropriate club areas
- Register prospects/guests and direct them to membership department
- Promote and register any programs and special events at all locations
- Handle all daily/nightly audit requirements
- Handle customer comments and concerns, be patient, courteous listener and show empathy
- Be aware of all programs and activities that are happening at Elite, special events in the following categories, Tennis, Youth, Aquatics, and Fitness
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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