Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Job Description
Virginia Garcia Memorial Health Center is a dedicated healthcare provider committed to serving the diverse and often underserved populations of Washington and Yamhill Counties. This community health center has a strong mission to deliver culturally appropriate, high-quality healthcare services with special attention to low-income residents, including seasonal and migrant farm workers who face unique barriers to accessing healthcare. With a focus on inclusivity and respect for diversity, Virginia Garcia Memorial Health Center strives to foster an environment that values the varied backgrounds of both its patients and its employees. The organization champions equitable healthcare access and seeks to improve the... Show More
Job Requirements
- High school diploma or equivalent
- One or more year’s previous reception or public-facing work experience
- Ability to communicate fluently in English and Spanish
- Familiarity with basic computer applications
- Ability to handle sensitive and confidential information
- High accuracy in data entry and cash handling
- Availability to work in person at the health center
- Ability to perform physical activities such as sitting, standing, walking, bending, reaching, and lifting up to 30 pounds
- Commitment to complying with clinic policies and HIPAA guidelines
Job Qualifications
- High school diploma or equivalent
- One or more year’s previous experience in reception work, work with the public, or work in a social service or health care setting
- Previous computer experience desirable
- Proficiency in English and Spanish, both written and spoken language
- Proven sensitivity to inter-cultural issues
- Able to make independent decisions based on center protocols
- High level of accuracy with numbers and data
- Knowledge of HIPAA regulations
- Strong customer service and communication skills
- Ability to work effectively in a team environment
Job Duties
- Prepare center at start of day to receive patients
- Perform established patient check in processes, including consents, annual verification form, insurance, and FPL
- Update contact and demographic information for all registered patients
- Procure proper documentation of patient financial status to allow center to identify appropriate billing sources
- Refer potentially eligible patients to the Medicaid eligibility worker
- Check in and complete behavioral health, mental health, and dietician internal referrals
- Assist other patients as may be appropriate
- Set up charts for provider and create charts for new patients
- Coordinate patient flow with nursing staff, lab, and pharmacy
- Demonstrate knowledge and adhere to clinic policies and procedures regarding patient care, insurances, new patients, etc
- Support call center and route calls to appropriate staff, being consistently courteous, timely, and helpful
- Provide back up to call center when needed
- take messages and schedule appointments for patients
- Process mail, office deliveries, and incoming faxes
- Perform reminder calls, schedule and call for intake appointments
- Provide patient information and customer service related to charges, discounts, payments and billing
- Reconcile encounter payments with cash and prepare money for deposit
- Review pended work queues
- Assist patients with collections issues or direct to the appropriate person
- Assist in training new front office staff as needed and as time permits
- Maintain waiting room and children's play area to ensure they are clean, tidy, and orderly
- Prepare center at end of the day
- lock up front office area, verify that the front door is locked
- Attend front office team meetings
- contribute to meeting agenda, participate in all staff meetings
- Attend refresher trainings and/or engage in coaching sessions as assigned
- Escalate issues, concerns, or recommended workflow improvements
- Handle protected health information (PHI) in a manner consistent with HIPAA
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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