Receptionist - Dispatcher

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $20.00 - $23.00

Work Schedule

Flexible

Day Shifts

Benefits

401(k) matching

Dental Insurance

Health Insurance

Opportunity for advancement

Paid Time Off

Profit sharing

Vision Insurance

Job Description

SERVPRO of Manchester, NH is a locally operated franchise within the trusted SERVPRO brand, specializing in fire and water damage restoration as well as mold remediation and general cleaning services. Known nationwide for their commitment to fast, professional service, SERVPRO prides itself on helping customers recover quickly from unexpected property damage. With nearly 2,000 franchises across the United States, SERVPRO offers employees the chance to work within a supportive team environment combined with the resources and reputation of a national leader in the restoration industry.

The Receptionist / Dispatcher position at SERVPRO of Manchester is a crucial role responsibl... Show More

Job Requirements

High school diploma or GED
At least 1 year of experience in receptionist, dispatcher, administrative assistant, customer service, or call center role
Excellent phone communication skills
Strong written and verbal communication
Proficiency with Microsoft Office and Teams
Ability to learn web-based scheduling and CRM software
Ability to work Monday to Friday, 8 AM - 5 PM on-site with some flexibility and overtime
Ability to perform light filing and occasional lifting

Job Qualifications

High school diploma or GED
1+ year in a receptionist, dispatcher, administrative assistant, customer service, or call center role preferred
Strong phone etiquette and verbal/written communication skills
Proficient with Microsoft Office and Microsoft Teams
Familiarity with web-based scheduling or CRM tools
Experience in restoration, construction, property management, or insurance claims is a plus

Job Duties

Answer inbound calls
greet walk-ins
deliver five-star customer service with empathy and professionalism
Enter new leads/First Notice of Loss (FNOLs) accurately
verify details and document all communications
Dispatch and schedule production teams
coordinate on-call rotations
adjust routes as priorities change
Track jobs/Work In Progress (WIP)
follow up on estimates and customer communications
flag bottlenecks early
Coordinate logistics (materials, access, vendor visits) to keep projects on time
Provide general office support (email, filing, collections, data entry) and other duties as needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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