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Receptionist - Director of First Impressions
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Paid sick leave
Employee stock purchase plan
Job Description
First American Financial Corporation, listed on the New York Stock Exchange as FAF, is an industry-leading provider of title insurance and settlement services essential for real estate purchases, refinances, and equity loans. The company's Direct division specializes in delivering comprehensive title insurance protection alongside professional settlement services, positioning itself as a trusted partner in the real estate transaction process since its establishment in 1889. Headquartered in the United States, First American is proud of its longstanding history of stability, expertise, and customer-centric service. The organization has built its reputation on a strong foundation of integrity and dedication to quality, ensuring... Show More
Job Requirements
- High school diploma or equivalent required
- Entry-level role with opportunities for growth and skill development
- Ability to manage a multi-line phone system efficiently
- Strong interpersonal skills to interact professionally with employees, clients, and visitors
- Proficiency in Microsoft Office Suite
- Ability to interpret and apply information from policy manuals and guidelines
- Commitment to a customer service-oriented mindset
Job Qualifications
- High school diploma or equivalent
- Strong written and verbal communication skills
- Proficiency in Microsoft Office Suite including Word, Excel, and Outlook
- Ability to read, interpret, and apply safety guidelines, operating procedures, and policy manuals
- Customer-focused mindset with commitment to responsiveness, reliability, and follow-through
- Prior experience in a customer-facing, receptionist, or office support role preferred
Job Duties
- Serve as the first point of contact by warmly welcoming visitors and directing them appropriately, ensuring a positive and professional office experience
- Manage a multi-line telephone system, efficiently screening and routing incoming calls to the appropriate personnel
- Maintain building security protocols by monitoring visitor access, issuing passes, and supporting appointment scheduling as needed
- Support office operations through ordering, receiving, and maintaining office supplies and equipment
- Receive, sort, and distribute incoming mail and packages in a timely manner
- Provide administrative support across departments, including preparing documents, maintaining records, coordinating appointments, and assembling materials or packages
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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