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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $16.89 - $25.33
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
401(k)
401(k) matching
FSA/HSA options
Paid parental leave
Career advancement opportunities
Tuition Reimbursement
certification reimbursement
Well-being programs
Employee Discounts
on-demand pay
Financial education
annual recognition events
Partner appreciation days
Family entertainment discounts
community service opportunities
Job Description
Mercyhealth is an integrated health system dedicated to improving the lives of the communities it serves across northern Illinois and southern Wisconsin. With a presence spanning seven hospitals, 85 primary and specialty clinics, and a workforce of over 7,500 professionals, Mercyhealth is deeply committed to providing coordinated, exceptional healthcare services. Renowned for its people-centered culture, Mercyhealth has received national recognition including being ranked number one in the nation by AARP for Best Employers for Workers Over 50, named one of Working Mother magazine's 100 Best Companies for Working Mothers, and listed as a Top 50 Company and Top 10 Nonprofit... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous experience in a medical or general reception role preferred
- Basic keyboarding skills
- Ability to work flexible hours and overtime
- Strong interpersonal and communication skills
- Ability to follow policies and procedures
- Basic familiarity with medical terminology and Epic system
- Commitment to patient privacy and confidentiality
Job Qualifications
- High school diploma or equivalent preferred
- Previous medical reception or general reception experience preferred
- Basic knowledge of medical terminology preferred
- Basic knowledge of Epic EMR preferred
- Good interpersonal and written communication skills
- Ability to work flexible hours and overtime
- Demonstrated ability to maintain a clean and organized reception area
- Understanding of privacy and confidentiality standards in healthcare
Job Duties
- Answers incoming telephone calls and forwards to appropriate personnel
- Retrieves and routes voicemail messages
- Provides information about organization, physicians, and services
- Welcomes and announces on-site visitors
- Monitors visitor access and issues passes
- Receives, sorts, and routes mail
- Orders and maintains office supplies
- Maintains fax machines and sends/receives faxes
- Creates and prints documents as needed
- Schedules patient appointments
- Registers patients in Epic EMR system
- Updates patient demographics and insurance information
- Collects signed HIPAA and consent documents
- Reviews alerts in Epic and refers patients as needed
- Collects co-payments and performs cashiering
- Processes payments and deposits per policy
- Balances cash drawer daily
- Assists patients with MyChart sign-up
- Responds to MyChart messages timely
- Safeguards patient privacy
- Prepares and routes schedules for registration
- Reviews work queues and corrects registration errors
- Utilizes Epic waitlists and manages no-shows and cancellations
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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