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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.00
Work Schedule
Standard Hours
Benefits
Paid holidays
Health savings account
Dental Insurance
Health Insurance
Referral program
403(b)
Employee assistance program
403(b) matching
Paid Time Off
Vision Insurance
Life insurance
Job Description
Volunteers of America, Utah is a dedicated affiliate of the national Volunteers of America network, a faith-based nonprofit organization that has been serving communities across the United States for over 125 years. The organization's mission focuses on providing community-supported pathways for vulnerable populations to improve their lives and enhance their self-reliance. Volunteers of America, Utah offers critical support programs that assist individuals facing challenges related to mental health, substance abuse, and homelessness. The organization embraces a compassionate and inclusive approach, welcoming individuals who are passionate about making a difference, including those with lived experience, to join their team.
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Job Requirements
- High school diploma or equivalent
- Previous experience in receptionist or office administrative support role
- Ability to communicate effectively both verbally and in writing
- Basic computer proficiency, including familiarity with scheduling systems
- Ability to manage multiple tasks and prioritize workload
- Strong interpersonal skills and customer service orientation
- Commitment to maintaining client confidentiality and professionalism
- Availability to work on-site as required
- Ability to work under supervision and follow directions
- Reliable attendance and punctuality
Job Qualifications
- High school diploma or equivalent
- Experience providing receptionist or administrative support preferably in a healthcare or social services setting
- Strong communication and interpersonal skills
- Ability to handle confidential information with discretion
- Basic computer skills including proficiency in scheduling software and electronic medical records
- Ability to multitask and manage time effectively
- Compassionate attitude and ability to work well with diverse populations
- Knowledge of HIPAA and related privacy regulations preferred
- Ability to maintain professional boundaries and client confidentiality
- Experience with billing or payment processing is a plus
Job Duties
- Create a safe and welcoming environment by greeting clients and visitors while maintaining a friendly, calm presence
- Direct clients/visitors to appropriate personnel
- Assist in the de-escalation of clients if a situation arises
- Collect client copays and record them in database
- Maintain log of payments and reconcile receipt register
- Assist billing staff in keeping accurate records of insurance coverage, copays, coinsurance, and eligibility
- Answer incoming phone calls and provide information to clients
- Perform preliminary screening and transfer calls accordingly
- Refer clients to appropriate agencies if services are not provided
- Take messages as needed
- Acclimate clients to check in, program and scheduling procedures, and waiting room decorum
- Assist clients in completing needed documentation correctly
- Maintain knowledge of daily schedules for groups and appointments
- Manage scheduling functions for clinical staff including booking, confirming, rescheduling, and cancelling appointments
- Coordinate provider calendars and ensure accurate timely data entry
- Process records requests in compliance with HIPAA and 42 CFR part 2 in a timely manner
- Act as information source to clients and therapists
- Act as a support person for clinical teams
- Maintain professional boundaries and client confidentiality at all times
- Attend work as scheduled and arrive at designated time
- Type correspondence, reports, and curriculum material
- Generate letters and forms, enter and update client information in electronic medical record
- Make copies for clinical staff
- Track program census, retention, and productivity
- Liaison to all clinical teams for scheduling intakes, cancellations, and tracking attendance
- Create, maintain and distribute client statements
- Perform other functions as necessary or assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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