Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.89 - $18.50
Work Schedule
Standard Hours
Benefits
Health
Dental
Vision
Life
401k
Health and Wellness Program
Company paid vacation
Company paid holidays
Community involvement
Job Description
Our Collision Center is a specialized automotive service center dedicated to providing high-quality collision repair and customer service experiences. We take pride in ensuring that every vehicle that comes through our doors receives the best care from skilled technicians and that every customer is treated with respect, professionalism, and efficiency. As part of a larger automotive dealership network, our Collision Center blends technical expertise with strong customer focus, ensuring a seamless, hassle-free repair process for all vehicle owners who entrust their cars to us.
We are currently seeking a dedicated Receptionist to join our Collision Center team. This role... Show More
We are currently seeking a dedicated Receptionist to join our Collision Center team. This role... Show More
Job Requirements
- Must have Collision Center experience
- Previous retail and or customer service experience
- Friendly with high energy and willingness to go above and beyond
- Excellent communication, customer service, and problem-solving skills including ability to maintain composure under stress
- Strong organization skills, able to multi-task and manage time to meet frequently changing deadlines in a fast-paced environment
- Must conduct oneself in a professional manner
- Basic computer and Microsoft Office skills
- Strive to respect and facilitate teamwork within all departments
- Professional appearance and work ethic
- Must be a team player with strong sense of commitment to customer and team members
- Bilingual a plus
Job Qualifications
- High school diploma or GED
- Previous retail and or customer service experience
- Automotive Collision Center experience preferred
- Friendly with high energy and willingness to go above and beyond
- Excellent communication, customer service, and problem-solving skills
- Strong organization skills, able to multi-task and manage time in a fast-paced environment
- Basic computer and Microsoft Office skills
- Professional appearance and work ethic
- Must be a team player with strong commitment to customers and team members
- Bilingual a plus
- Automotive dealership or service industry experience a plus
Job Duties
- Greet customers that enter our Collision Center in a professional courteous manner
- Direct customers to the appropriate team member to assist them
- Answer all incoming calls according to all company policies with exceptional telephone skills
- Direct phone calls to the appropriate parties as necessary
- Take written messages for occupied personnel and notify them as soon as possible regarding pending messages
- Coordinate questions and issues with the appropriate department personnel
- Address customer concerns and issues or escalate them as needed
- Help with clerical and office tasks such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies
- Maintain confidentiality of company and customer information at all times
- Answer Collision Center department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available
- Assist the service staff in contacting customers to inform them that their vehicles have been completed
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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