Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health
Dental
Vision
Life
401k
Health and Wellness Program
Company paid vacation and holidays
Job Description
Our Collision Center is dedicated to providing exceptional automotive repair services with a focus on customer satisfaction and quality workmanship. We are committed to maintaining a professional and welcoming environment where every customer feels valued and attended to promptly. Our team consists of skilled technicians and service professionals who work together to ensure that every vehicle is repaired to the highest standards and returned to its owner in excellent condition. Our Collision Center operates within a well-established automotive dealership environment, emphasizing not only vehicle repairs but also outstanding customer service and community involvement. We offer competitive pay and comprehensive benefits,... Show More
Job Requirements
- Must have collision center experience
- high school diploma or GED
- previous retail and/or customer service experience
- friendly with high energy and willingness to go above and beyond
- excellent communication, customer service, and problem-solving skills
- strong organization skills
- ability to multi-task and manage time in a fast-paced environment
- professional conduct
- basic computer and Microsoft Office skills
- ability to work as a team player with respect and commitment
- professional appearance and work ethic
- bilingual a plus
- automotive dealership experience a plus
- service or hospitality industry experience a plus
Job Qualifications
- High school diploma or GED
- previous retail and customer service experience
- automotive collision center experience preferred
- strong administrative and organizational skills
- good computer and internet skills
- excellent customer service focus
- pleasant and courteous personality
- friendly with high energy
- excellent communication and problem-solving skills
- ability to maintain composure under stress
- strong multitasking and time management skills
- basic computer and Microsoft Office skills
- professional appearance and work ethic
- team player with strong commitment to customers and team
- bilingual a plus
- automotive dealership experience a plus
- service or hospitality industries experience a plus
Job Duties
- Greet customers that enter our Collision Center in a professional courteous manner
- direct customers to appropriate team member to assist them
- answer all incoming calls according to company policies with exceptional telephone skills
- direct phone calls to the appropriate parties as necessary
- take written messages for occupied personnel and notify them as soon as possible
- coordinate questions and issues with appropriate department personnel
- address customer concerns and escalate as needed
- help with clerical and office tasks such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies
- maintain confidentiality of company and customer information
- answer Collision Center department telephone calls and take written messages when needed
- assist service staff in contacting customers to inform them their vehicles have been completed
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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