Job Overview
Compensation
Type:
Hourly
Rate:
Range $16.50 - $18.50
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k
Health and Wellness Program
Paid vacation
Paid holidays
Job Description
Our Collision Center is a leading automotive service facility dedicated to providing exceptional collision repair and customer service. With a focus on quality workmanship and customer satisfaction, we have established ourselves as a trusted name in the automotive repair industry. Our team is committed to delivering timely and efficient repair solutions while maintaining transparency and professionalism with every customer interaction. We pride ourselves on a clean, well-organized environment where safety, integrity, and customer care are prioritized.
We are currently seeking a Receptionist to join our Collision Center team. This role is vital as the first point of contact for custo... Show More
We are currently seeking a Receptionist to join our Collision Center team. This role is vital as the first point of contact for custo... Show More
Job Requirements
- High school diploma or GED
- Previous retail and/or customer service experience
- Collision center experience preferred
- Pleasant and courteous personality
- Strong administrative and organizational skills
- Good computer and internet skills
- Excellent customer service focus
- Ability to multitask in a fast-paced environment
- Ability to maintain confidentiality
- Professional demeanor
Job Qualifications
- Must have collision center experience
- Automotive dealership experience is a plus
- Service or hospitality industry experience is a plus
- Previous retail and/or customer service experience
- Friendly with high energy and willingness to go above and beyond
- Excellent communication, customer service, and problem-solving skills
- Ability to maintain composure under stress
- Strong organization skills and ability to multitask
- Professional conduct
- Basic computer and Microsoft Office skills
- Team player with strong commitment to customer and team members
- Professional appearance and work ethic
- Bilingual is a plus
Job Duties
- Greet customers that enter our Collision Center in a professional courteous manner
- Direct customers to the appropriate team member to assist them
- Answer all incoming calls according to company policies with exceptional telephone skills
- Direct phone calls to the appropriate parties as necessary
- Take written messages for occupied personnel and notify them promptly
- Coordinate questions and issues with the appropriate department personnel
- Address customer concerns and issues or escalate them as needed
- Help with clerical and office tasks such as scheduling appointments, maintaining records, sending bills, ordering supplies
- Maintain confidentiality of company and customer information at all times
- Answer Collision Center department telephone calls and take written messages when personnel are unavailable
- Assist the service staff in contacting customers to inform them their vehicles have been completed
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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