PetVet Care Centers

Receptionist / Client Service Representative

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $21.00 - $22.00
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Work Schedule

Standard Hours
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities

Job Description

Madison Park Veterinary Hospital is a leading veterinary care facility dedicated to providing exceptional medical services and compassionate care for animals in the community. As part of the larger PetVet Care Centers network, which encompasses over 420 hospitals across the United States and a team of more than 11,000 professionals, Madison Park Veterinary Hospital benefits from a unique partnership model that combines local leadership with national support. This approach empowers the hospital to maintain high standards of medical autonomy while leveraging shared resources and a robust professional network. The organization's commitment to a Culture of Care ensures that pets, their... Show More

Job Requirements

  • High school diploma or GED
  • knowledge of clerical procedures
  • excellent customer service skills
  • accurate cash handling abilities
  • strong multitasking skills
  • flexibility in scheduling including weekends and holidays
  • ability to perform physical tasks and work at a keyboard for extended periods

Job Qualifications

  • High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
  • knowledge of clerical procedures and ability to organize files and records
  • excellent customer service skills, providing courteous and prompt assistance
  • accurate cash handling and cashiering abilities
  • strong multitasking skills with attention to detail
  • flexibility in scheduling, including weekends and holidays
  • ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Job Duties

  • Provides excellent customer service in-person, over the phone, and during high-stress situations
  • manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments
  • handles basic medical emergencies for pets and owners, ensuring safety and well-being
  • assists with medication pickups, inquiries, and provides information about services and products
  • inputs and manages data in practice management software, including billing and accounts
  • assists with retail sales, weighing pets, processing faxes, and maintaining records
  • reconciles cash drawer and performs end-of-day duties for accurate financial transactions

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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