Receptionist Clerical Office

Orlando, FL, USA|

Job Overview

Compensation

Type:

Hourly

Rate:

Range $14.00 - $17.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Paid holidays

Worker's Compensation

Life insurance

Job Description

Florida's Turnpike Enterprise, a vital component of the Florida Department of Transportation, is renowned for managing and maintaining one of the most extensive and heavily traveled toll road systems in the United States. As a public entity, it serves millions of motorists yearly, ensuring safe, reliable, and efficient toll road services throughout Florida. The organization is committed to operational excellence, customer service, and safety, fostering an environment that supports continuous improvement and innovation.

The Florida's Turnpike Enterprise Receptionist position plays a critical role within this esteemed organization. This full-time role requires a dependable individual skilled in multitasking, customer servic... Show More

Job Requirements

Knowledge of the use of a multi-line phone system
Knowledge of the use of general office equipment
Knowledge of working in a fast-paced work environment
Skilled in operating a multi-line PC console phone system
Skilled in the use of personal computers including the use of Microsoft Office applications such as Word, Excel and Outlook
Skilled in operating various general office equipment
Skilled in providing excellent customer service including dealing with internal and external customers
Skilled in providing quality customer service
Skilled in proper business phone etiquette
Skilled in multi-tasking
Skilled in effective verbal and written communication
Skilled at being reliable and dependable
Ability to remain calm in the event of an emergency
Ability to work flexible work schedules
Ability to work both independently and with others
Ability to lift and move 50 pounds
Ability to establish and maintain effective working relationships with co-workers, customers, and vendors
Ability to plan, organize and coordinate work assignments
Ability to utilize problem-solving techniques
Great phone etiquette, great customer service attitude, willingness to help others, team work

Job Qualifications

High school diploma or equivalent
Previous experience in receptionist or customer service role preferred
Familiarity with multi-line phone systems
Proficiency in Microsoft Office applications such as Word, Excel, and Outlook
Ability to operate general office equipment
Strong verbal and written communication skills
Ability to multitask and manage time effectively
Demonstrated reliability and dependability
Ability to work independently and as part of a team
Ability to handle emergency situations calmly
Capability to handle physical demands including lifting up to 50 pounds
Strong interpersonal skills for effective relationship building
Experience in coordinating meetings and visitor management
Knowledge of basic office safety and security protocols

Job Duties

Serve as the Florida's Turnpike Enterprise receptionist answering all incoming calls using a multi-line phone system and building security intercom in a timely, friendly, professional, and prompt manner
Provide callers with prompt and accurate information, quickly identify the need(s) of the caller, and transfer the call to the appropriate party
Upon customer and employee requests provide general organizational and building information, traveling directions, tolling instructions, and other assistance as needed and as requested
Greet all visitors with a smile and in a friendly and welcoming manner, obtain visitor information, and issue visitor badges utilizing an electronic identification (I.D.) badging system, announce the arrival of the visiting guest(s), and arrange for an escort to their destination
For large meetings create pre-visitor badges prior to the arrival of the visitors
Provide visitors with building information and security protocols, coordinate and assist with room set-ups
Prior to meetings verify rooms are set-up according to the request of the customer and ensure rooms are neat, clean, and ready for use
Receive building work order requests, communicate, coordinate, and ensures the proper staff are notified of the request in a timely manner
Receive and process all Motor Pool vehicle reservation requests
Test and inspect all Motor Pool vehicles to ensure cleanliness, proper operation, and that the vehicles are in a readiness condition to use
Maintain all required vehicle maintenance and service logs, identify and report vehicle deficiencies, coordinate all necessary vehicle repair and maintenance services needed
Assist in transporting state vehicles to and from the maintenance yard as needed
Arrange, prepare, and coordinate car washes of all Motor Pool vehicles and other State-owned vehicles
Prior to making payment to the vendor ensure the cleanliness of the vehicles
Properly submit mileage logs on time entering and uploading the vehicle data each month into the State fleet database
Support mission critical job duties within other Support Service departments, following all desktop procedures and provided training for each of the following areas as needed and as requested: mailroom operations
receive, process, and deliver incoming mail and packages, prepare outgoing mail and packages using proper processing methods based on the customer’s needs
Deliver and pick up mail from the US Post Office
Reprographic Operations: receive and prepare documents for printing, print documents, deliver copy paper to Business Centers an install paper into copiers, replace copier toner and other needed supplies
Records Management Operations
pick up boxes and shred bins from various locations, deliver and pick up boxes to an off-site storage facility
Maintain and coordinate all auditoriums and conference rooms in a neat and readiness to use condition which would include ensuring supplies are stocked, white boards are cleaned, chairs are aligned, trash cans are emptied and free of food and odor and rooms are set-up correct and ready to be occupied
Perform other duties as required

Job Qualifications

Experience

No experience required

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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