Receptionist - Business Development Center - NEW JOB POSTING!
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Benefits
competitive compensation
PTO
Employee Discounts
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) retirement savings plan
Opportunities for career growth and advancement
values-driven culture
Job Description
Courtesy Automotive Group is a reputable family-owned and operated automotive dealership established in 1955, with a long-standing tradition of delivering exceptional customer service and automotive solutions. Located in Phoenix, AZ, this dealership has built a legacy based on trust, transparency, and deep commitment to customer satisfaction. Over the decades, Courtesy Automotive Group has evolved to become more than just a car dealership; it is a community partner dedicated to enhancing the automotive experience for its customers and cultivating a positive and professional environment for its employees. The company prides itself on its values-driven culture, emphasizing integrity, professionalism, and a family-oriented... Show More
Job Requirements
- High school diploma or equivalent
- Previous receptionist or customer service experience preferred
- Excellent verbal and written communication skills
- Customer-oriented attitude
- Proficiency in CRM software and Microsoft Office Suite
- Ability to multitask and prioritize
- Professional appearance and demeanor
- Spanish/English bilingual skills a plus
Job Qualifications
- High school diploma or equivalent required
- Previous receptionist or customer service experience, preferably in an automotive setting, is a plus
- Strong communication skills (verbal and written) and a customer-oriented attitude
- Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook)
- Ability to multitask and prioritize in a fast-paced environment
- Professional appearance and demeanor
- Bilingual skills (Spanish/English) are a plus but not required
Job Duties
- Answer incoming phone calls and emails promptly and professionally, directing inquiries to the appropriate department
- Manage appointment updates for service departments to ensure efficiency and maximize customer satisfaction
- Conduct outbound follow-up calls, assist service advisors in relaying information to customers, and follow up on missed appointments
- Maintain accurate customer records in the dealership's CRM system
- Provide information to customers regarding dealership services, promotions, and events
- Collaborate with service managers and service teams to support customer needs and optimize operations
- Perform general administrative tasks such as filing, data entry, and maintaining an organized front desk area
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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