Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Paid employee health insurance
Paid employee dental insurance
Paid short term disability
Paid long term disability
Paid basic term life and AD and D benefits
Vision Insurance
Pet insurance
legal services
Flexible spending account
Dependent spending account
Paid parental leave
employee assistance plan
Health advocate
WellVia Teladoc program
403b retirement plan with employer contribution
Supplemental Insurance
Bilingual stipend
cell phone stipend
Paid holidays
floating holidays
wellness days
vacation days
Public service loan forgiveness program
Job Description
Dallas Children's Advocacy Center (DCAC) is a premier non-profit organization dedicated to improving the lives of abused children in Dallas County. Founded to combat the serious issue of child abuse, DCAC functions as a vital agency that collaborates with numerous public and private sectors to ensure thorough investigation, effective prosecution, and compassionate healing services for affected children. The organization serves over 13,000 children and their non-offending family members each year and is widely recognized both nationally and internationally for its expertise in child abuse-related matters, including case identification, investigation, prosecution, and victim support. As a trailblazer in the Children's Advocacy... Show More
Job Requirements
- High school diploma
- 2-3 years of front desk receptionist experience
- Bilingual in English and Spanish speaking, reading, and writing
- Intermediate MS Office skills
- Ability to provide excellent customer service in fast-paced environments
- Knowledge of administrative duties and office technologies
- Ability to handle escalated issues professionally
- Experience with multi-line phone systems
- Ability to maintain confidentiality and adhere to HIPAA
- Strong interpersonal and communication skills
- Ability to manage multiple tasks and maintain organization
- Positive attitude and cultural sensitivity
- Willingness to work onsite and comply with confidentiality requirements
Job Qualifications
- High school diploma
- At least 2-3 years working as a front desk receptionist with high client or patient traffic
- Bilingual in English and Spanish including speaking, reading, and writing
- Intermediate proficiency in MS Office Suite
- Ability to demonstrate excellent customer service in chaotic environments
- Strong problem-solving and critical thinking skills
- Skilled in handling escalated issues via phone and in person
- Knowledge of general administrative services and office automation
- Experience with multi-line phone systems
- Ability to maintain accuracy and confidentiality including HIPAA compliance
- Strong teamwork, communication, organization, and time management skills
- Ability to work with diverse groups including staff, board members, partners, and community members
Job Duties
- Manages and maintains the continuous flow of DCAC clients and guests by greeting and checking in clients, instructing sign-in procedures, describing paperwork, escorting guests to waiting rooms, and notifying staff
- Professionally and courteously answers the main phone line, routes and transfers calls accordingly
- Documents all client contact calls in real time in the client case management database system
- Serves as point of contact for all building-related questions via phone and in person
- Observes and monitors clients and families in waiting rooms via security systems
- Manages and maintains front desk appearance and organization while ensuring HIPAA compliance
- Schedules return trips and last-minute client transportation requests
- Maintains and updates building directory in coordination with Human Resources and Partner Relations
- Provides front desk overview and protocols for new staff and volunteers
- Organizes and cleans waiting rooms regularly
- Updates and maintains front desk manual and procedures
- Assists with document translations and interprets bilingual conversations
- Tracks, prints, and orders front desk supplies
- Attends and participates in team and supervision meetings as well as the annual Crimes Against Children conference
- Performs back-up client services associate duties as needed
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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