Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Professional Development
Employee assistance program
Work-life balance
Job Description
Career Group is a respected staffing and recruitment agency dedicated to connecting talented professionals with leading companies across various industries. Based in Raleigh, NC, they specialize in providing companies with expertly matched candidates that help drive business success and maintain high standards of operational excellence. Their client, a top firm within its sector, is currently seeking an experienced Contract Receptionist to join their team on a full-time, on-site basis Monday through Friday. This role provides an excellent opportunity for a self-motivated individual who thrives in dynamic environments and enjoys delivering exceptional customer service and administrative support. The position requires working... Show More
Job Requirements
- High school diploma or equivalent required
- Minimum 3+ years of experience preferably in hospitality, hotel, restaurant, or client services environments
- Ability to work assigned hours as determined by management
- Strong organizational skills and ability to manage time effectively
- Excellent analytical, problem-solving, and troubleshooting abilities
- Outstanding written and verbal communication skills
- Proficiency with or ability to learn required computer-based systems quickly
- Must maintain a polished, professional appearance and demeanor at all times
- Commitment to adhering to all company policies and procedures
Job Qualifications
- High school diploma or equivalent
- Minimum 3+ years of experience preferably in hospitality, hotel, restaurant, or client services environments
- Strong organizational skills
- Ability to manage time effectively
- Excellent analytical, problem-solving, and troubleshooting abilities
- Outstanding written and verbal communication skills
- Proficiency with or ability to learn required computer-based systems quickly
- Polished, professional appearance and demeanor
- Commitment to adhering to all company policies and procedures
Job Duties
- Provide 5-star customer service to all employees and guests across all forms of communication
- Greet and register guests, capture necessary information, and orient new clients to the space
- Build and nurture positive relationships with clients, demonstrating a strong understanding of their individual needs and preferences
- Proactively engage with clients, offering assistance and ensuring their comfort and satisfaction throughout the day
- Serve as the central point of contact for client needs, efficiently coordinating services and resources
- Support meetings by verifying room requirements such as lighting, supplies, AV, temperature, catering and assisting organizers and attendees at meeting start times
- Ensure the highest standards of the concierge experience, maintaining a proactive, service-driven approach
- Maintain accountability for service quality and collaborate with direct reports as needed
- Cross-train and support team members to ensure seamless day-to-day operations of the workspace
- Conduct regular floor walks to ensure common areas are clean, organized, and well-stocked
- Manage the secure receipt and handling of packages, deliveries, and other items
- Respond to all inquiries and service requests promptly, professionally, and courteously
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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