Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $21.00
Work Schedule
Standard Hours
Flexible
Benefits
Hybrid Work Options
Award-Winning Culture
Generous Personal Time Off (PTO) Benefits
14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
Benefits Eligibility Effective Day One
401k with employer match
Tuition Reimbursement After One Year of Service
Fertility Assistance Program
Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service
Job Description
Ryan is a highly respected professional services firm renowned for delivering exceptional consulting, technology, and managed services. Known for its innovative approach and commitment to client success, Ryan empowers organizations across various industries to optimize their operations and drive sustainable growth. The company fosters a collaborative and inclusive work environment, emphasizing employee development and well-being with a range of progressive benefits to support a balanced and rewarding career.
This role is a highly visible receptionist and office security support position that serves as the first point of contact for Ryan customers, employees, and visitors. Housed in a professional corporate envi... Show More
This role is a highly visible receptionist and office security support position that serves as the first point of contact for Ryan customers, employees, and visitors. Housed in a professional corporate envi... Show More
Job Requirements
- High school diploma or general education degree (G.E.D.)
- Minimum 1 year of experience in a receptionist or customer service professional role
- Experience operating multi-line phone systems preferred
- Ability to work in a fast-paced, professional environment
- Strong attention to detail
- Ability to maintain confidentiality and handle sensitive information
- Proficiency in Microsoft Office including Outlook, PowerPoint, Excel and Word
- Valid driver's license
- Excellent communication and interpersonal skills
- Ability to multi-task and prioritize assignments
- Professional and polished appearance
- Ability to work independently and as part of a team.
Job Qualifications
- High school diploma or general education degree (G.E.D.) required
- Some college education is highly preferable
- Minimum 1 year of experience in a receptionist or customer service professional role with high call volume
- Professional corporate environment experience is a plus
- Experience operating a multi-line phone system in a corporate environment a plus
- Must be able to work in a fast-paced, professional working environment, working under pressure and maintaining composure
- Must be task oriented, a self-starter, and capable of working independently
- Demonstrated ability to maintain confidentiality and effectively handle highly sensitive information with sound judgment, tact, and discretion
- Possess strong attention to detail and accuracy
- Ability to organize and prioritize work assignments and meet deadlines
- Demonstrated proficiency in the use of standard software applications
- Demonstrated ability to work effectively with a diverse group of professionals
- Excellent customer service skills with proven ability to build rapport with clients in a professional, likable and approachable manner
- Exceptional self-presentation, outgoing and confident with a highly polished and professional manner including dress
- Excellent attention to detail and the ability to multi-task.
Job Duties
- Assists with training and mentoring new receptionists
- Resolves complaints in a calm and professional manner, escalating to the applicable department or team when required
- Provide guests and employees with general administrative assistance
- Supports department leaders with various administration tasks
- Provides backup to Office Services staff
- Assists IT and People Group with employee onboarding and offboarding activities
- Operates multi-line phone system and answers/transfers calls for global offices in a timely and professional manner
- Determines purpose of call and routes to appropriate personnel or department
- Maintains office security and logs all guests, vendors, and contractors, and issues visitor and employee temporary badges
- Performs remote resets on security access systems for all offices, when necessary
- Responsible for troubleshooting and correcting any badge issues in a timely manner
- Monitors surveillance equipment and escalates any observed suspicious activity or issues to management personnel and/or security vendor to resolve
- Handles badge creation, replacement, deactivation, security access, and reclamation
- Monitors RightFax Folder and routes faxes via email to the determined recipient
- Manages after-hour general voicemail account and forwards messages as necessary
- Receives courier deliveries and notifies recipient or mail room for pickup
- Security alarm reviews, acknowledgement and clearing
- Regular status check of security equipment through access control software
- Manages employee parking records, assignments, and requests, validates guest parking
- Conducts quarterly parking audits to ensure accuracy
- Runs monthly badge access reports for department leaders
- Ensures main floor kitchens, lobbies, and reception areas are tidy and stocked, as needed
- Provides support for special projects
- Other duties as assigned.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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