Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $21.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Hybrid Work Options
Award-Winning Culture
Generous personal time off
Paid parental leave
Gym membership reimbursement
Immediate benefits eligibility
401k with employer match
Tuition Reimbursement
fertility assistance
Company-paid sabbatical
Job Description
Ryan is a leading professional services firm distinguished by its commitment to hybrid work options, award-winning culture, and comprehensive employee benefits that emphasize well-being and work-life balance. Known for its progressive human resource policies and supportive work environment, Ryan fosters a culture where employees can thrive both personally and professionally. The organization values innovation, inclusivity, and excellence in service, making it an employer of choice in its industry. Employees benefit from extensive personal time off (PTO), 14 weeks of fully paid parental leave including adoption, and fitness incentives such as monthly gym membership reimbursement or gym equipment reimbursement. Benefits eligibility... Show More
Job Requirements
- High school diploma or general education degree (G.E.D.)
- minimum 1 year experience in receptionist or customer service role
- must be able to work in a fast-paced, professional working environment under pressure while maintaining composure
- task oriented and self-starter
- ability to maintain confidentiality and handle sensitive information with discretion
- strong attention to detail and accuracy
- ability to organize and prioritize work assignments
- proficiency in Microsoft Office applications
- ability to work effectively with diverse professionals
- excellent customer service and communication skills
- outgoing and confident with professional self-presentation
- must have valid driver’s license
- flexible to work in office 5 days a week at Plano - Legacy West and Galleria offices
Job Qualifications
- High school diploma or general education degree (G.E.D.)
- some college education highly preferable
- minimum 1 year experience in receptionist or customer service role with high call volume
- experience operating a multi-line phone system in a corporate environment is a plus
- ability to work in a fast-paced professional environment, working under pressure and maintaining composure
- task oriented and self-starter
- demonstrated ability to maintain confidentiality and handle highly sensitive information with sound judgment, tact, and discretion
- strong attention to detail and accuracy
- ability to organize and prioritize work assignments and meet deadlines
- demonstrated proficiency in standard software applications
- demonstrated ability to work effectively with a diverse group of professionals
- excellent customer service skills with proven ability to build rapport with clients in a professional, likable, and approachable manner
- exceptional self-presentation, outgoing and confident with highly polished and professional manner including dress
- excellent attention to detail and ability to multi-task
- competent and proficient in Microsoft Office including Outlook calendaring and room management, PowerPoint, Excel, and Word
- valid driver's license required
Job Duties
- Assists with training and mentoring new receptionists
- resolves complaints in a calm and professional manner, escalating to the applicable department or team when required
- provides guests and employees with general administrative assistance
- supports department leaders with various administration tasks
- provides backup to office services staff
- assists IT and People Group with employee on-boarding and off-boarding activities
- operates multi-line phone system and answers/transfers calls for global offices in a timely and professional manner
- determines purpose of call and routes to appropriate personnel or department
- maintains office security and logs all guests, vendors, and contractors, and issues visitor and employee temporary badges
- performs remote resets on security access systems for all offices when necessary
- responsible for troubleshooting and correcting any badge issues in a timely manner
- monitors surveillance equipment and escalates any observed suspicious activity or issues to management personnel and/or security vendor to resolve
- handles badge creation, replacement, deactivation, security access, and reclamation
- monitors RightFax folder and routes faxes via email to the determined recipient
- manages after-hour general voicemail account and forwards messages as necessary
- receives courier deliveries and notifies recipient or mail room for pickup
- security alarm reviews, acknowledgement and clearing
- regular status check of security equipment through access control software
- manages employee parking records, assignments, and requests
- validates guest parking
- conducts quarterly parking audits to ensure accuracy
- runs monthly badge access reports for department leaders
- ensures main floor kitchens, lobbies, and reception areas are tidy and stocked as needed
- provides support for special projects
- other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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