Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $20.00 - $21.00
Work Schedule
Standard Hours
Benefits
Hybrid Work Options
Award-Winning Culture
Generous personal time off
Paid parental leave
Gym membership reimbursement
Benefits Eligibility Effective Day One
401k with employer match
Tuition Reimbursement
Fertility Assistance Program
Company-paid sabbatical
Job Description
Ryan, a renowned professional services firm, is recognized for its commitment to delivering exceptional client service and fostering a supportive workplace culture. Known for its award-winning environment, Ryan offers a hybrid work model that accommodates modern flexible working preferences. Employees at Ryan benefit from a comprehensive package that includes generous personal time off, 14-weeks of fully paid parental leave (including adoption), monthly gym membership or equipment reimbursement, benefits eligibility from the first day, employer-matched 401K retirement plans, tuition reimbursement after one year, fertility assistance programs, and even a four-week company-paid sabbatical after five years of service.
The role of Rec... Show More
The role of Rec... Show More
Job Requirements
- High school diploma or general education degree (G.E.D.)
- some college education preferred
- minimum 1 year experience in receptionist or customer service role
- experience with multi-line phone systems preferred
- ability to work in fast-paced professional environment
- ability to maintain confidentiality
- strong attention to detail
- organizational and prioritization skills
- proficiency with Microsoft Office including Outlook calendaring, PowerPoint, Excel and Word
- valid driver's license
- able to work onsite 5 days a week with flexibility to staff different office locations
Job Qualifications
- High school diploma or general education degree (G.E.D.)
- some college education highly preferable
- minimum 1 year of experience in a receptionist or customer service professional role with high call volume
- experience operating a multi-line phone system in a corporate environment a plus
- ability to work in a fast-paced, professional working environment under pressure and maintain composure
- able to work independently and task oriented
- demonstrated ability to maintain confidentiality and handle highly sensitive information with sound judgment, tact, and discretion
- strong attention to detail and accuracy
- ability to organize and prioritize work assignments and meet deadlines
- demonstrated proficiency in the use of standard software applications
- demonstrated ability to work effectively with a diverse group of professionals
- excellent customer service skills with ability to build rapport with clients in a professional, likable, and approachable manner
- exceptional self-presentation with polished and professional manner including dress
- excellent attention to detail and ability to multi-task
Job Duties
- Assists with training and mentoring new receptionists
- resolves complaints in a calm and professional manner, escalating to the applicable department or team when required
- provides guests and employees with general administrative assistance
- supports department leaders with various administration tasks
- provides backup to office services staff
- assists IT and People Group with employee on-boarding and off-boarding activities
- operates multi-line phone system and answer/transfer calls for global offices in a timely and very professional manner
- determines purpose of call and routes to appropriate personnel or department
- maintains office security and logs all guests, vendors, and contractors, and issues visitor and employee temporary badges
- performs remote resets on security access systems for all offices, when necessary
- responsible for troubleshooting and correcting any badge issues in a timely manner
- monitors surveillance equipment and escalates any observed suspicious activity or issues to management personnel and/or security vendor to resolve
- handles badge creation, replacement, deactivation, security access, and reclamation
- monitors RightFax folder and routes faxes via email to the determined recipient
- manages after-hour general voicemail account and forwards messages as necessary
- receives courier deliveries and notifies recipient or mail room for pickup
- security alarm reviews, acknowledgement and clearing
- regular status check of security equipment through access control software
- manages employee parking records, assignments, and requests, validates guest parking
- conducts quarterly parking audits to ensure accuracy
- runs monthly badge access reports for department leaders
- ensures main floor kitchens, lobbies, and reception areas are tidy and stocked, as needed
- provides support for special projects
- other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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