Job Overview
Employment Type
Temporary
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
staff training
Employee Discounts
Professional Development
Job Description
Kern Health Systems is a dedicated managed health care organization committed to improving the health status of its members through an integrated managed health care delivery system. As an established health care provider in Kern County, the organization focuses on ensuring access to quality medical care for its diverse member base. Kern Health Systems emphasizes member satisfaction and works continuously to enhance health services through effective administration and support functions. The organization's compassionate approach combined with effective operational management has positioned it as a reputable institution in the managed health care sector. Kern Health Systems operates within a framework that... Show More
Job Requirements
- High school diploma from an accredited school or equivalent
- one year of receptionist related experience including telephone and public contact
- typing skills 30 NWM certificate within one year of issuance
- data entry skills
- bilingual fluent in Spanish
Job Qualifications
- High school diploma from an accredited school or equivalent
- typing skills certified at 30 net words per minute within one year of issuance
- bilingual fluency in Spanish
- proficiency in MS Word and Excel
- some medical background experience, preferably related to HMO
- good public relations practices
- proper telephone technique and etiquette
- proper English grammar
- general office practices
Job Duties
- Operates desktop computer in a Windows environment
- routes incoming telephone calls to the proper person after determining the needs of the caller
- meets and assists the public by answering their general questions according to department policies
- have visitors sign in and issue temporary visitor badges
- performs data entry tasks including letter generation, statistical data entry, and report generation
- types letters, files documents, creates address labels for mailing and other clerical tasks
- performs research for projects as required
- accepts incoming and returned mail deliveries and routes to appropriate departments
- collects statistical data as assigned
- promotes member satisfaction by documenting feedback and deviations from standards in QNXT
- documents all interactions with members and providers by coding and logging in QNXT
- assembles and provides current plan information including Member Identification Cards
- performs other job-related duties
- adheres to all company policies and procedures
- maintains regular predictable attendance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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