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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
403-b retirement plan
Paid parental leave
Career Development
Whole person well-being resources
Mental Health Resources and Support
pet benefits
Job Description
AdventHealth is a renowned healthcare organization committed to providing exceptional health services to communities across the United States. Founded on the principle of extending the healing ministry of Christ, AdventHealth aims to serve the whole person by caring for the body, mind, and spirit. This faith-based health system encompasses numerous hospitals, outpatient facilities, and specialty care centers, drawing on a legacy of compassionate care combined with cutting-edge medical technology. With its headquarters in Florida, AdventHealth operates a network designed to improve patient outcomes while nurturing an environment that supports the professional and spiritual growth of its employees. Known for fostering... Show More
Job Requirements
- High school graduate or equivalent
- Ability to understand guests’ needs and respond to them in a proactive, courteous, professional, and efficient manner
- Excellent telephone etiquette and ability to read, write, and speak appropriately in English using good diction
- Basic computer, typing, and fax machine knowledge
- Ability to recognize, pronounce and find names and telephone/room numbers of patients, personnel, and physicians
- Able to multitask and perform various job responsibilities simultaneously in a highly interactive environment
- Provide a positive patient experience for patients, their families, and the community
Job Qualifications
- High school graduate or equivalent
- Excellent telephone etiquette
- Basic computer, typing, and fax machine knowledge
- Ability to recognize, pronounce and find names and telephone/room numbers of patients, personnel, and physicians
- Ability to understand guests’ needs and respond to them proactively, courteously, professionally, and efficiently
- Prior customer service experience preferred
- Customer service management experience preferred
- Bilingual in English and Spanish or other languages such as Portuguese, Creole, Vietnamese, French, German, Russian, Arabic, and Korean preferred
- Positive attitude, warm, friendly, approachable, genuinely caring and compassionate, and professional
- Dependable, self-motivated and adaptable to varying work environments
- Basic Life Support - CPR Cert (BLS) preferred
Job Duties
- Provide a consistently high level of service and satisfaction to patients and guests
- Answer phone calls using excellent telephone etiquette and respond to requests courteously, professionally, and efficiently
- Promote a caring work environment by being courteous, thoughtful, and supportive of co-workers in a strong teamwork environment
- Use computer skills to assist guests, patients, and the healthcare team with appropriate information
- Maintain up-to-date and thorough knowledge of the hospital(s) and ancillary locations, including associated phone numbers
- Perform specialty services and duties as requested to ensure the smooth operation of the entrance/lobby and patient experience
- Interact with children who are either patients or family members in an age-appropriate manner to help them feel at ease in a hospital environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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