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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Standard Hours
Benefits
401(k)
Dental Insurance
Employee assistance program
employee discount
Flexible spending account
Health Insurance
Life insurance
Paid Time Off
Referral program
Vision Insurance
Job Description
North County Cadillac is a premier automotive dealership specializing in luxury vehicles, known for providing exceptional customer service and high-quality automotive services. We pride ourselves on creating a welcoming and professional environment for both customers and employees. Our dealership is committed to maintaining a standard of excellence through every interaction, whether it's sales, service, or administrative support. As part of our dedication to customer satisfaction, we invest in a team that upholds our values of professionalism, courtesy, and efficiency throughout the customer journey.
We are currently seeking a Receptionist to join our team. This role is essential as... Show More
We are currently seeking a Receptionist to join our team. This role is essential as... Show More
Job Requirements
- Excellent communication skills in person, on the phone, and in writing
- Ability to interact with customers with professionalism, efficiency, and courtesy
- Knowledge of appropriate telephone etiquette
- Ability to listen and answer customer questions on the phone and in person
- Ability to properly document customer concerns
- Ability to work with and quickly resolve customer complaints
- Strong attention to detail and ability to handle multiple tasks simultaneously
- Computer knowledge required
Job Qualifications
- Excellent communication skills in person, on the phone, and in writing
- Ability to interact with customers with professionalism, efficiency, and courtesy
- Knowledge of appropriate telephone etiquette
- Ability to listen and answer customer questions on the phone and in person
- Ability to properly document customer concerns
- Ability to work with and quickly resolve customer complaints
- Strong attention to detail
- Ability to handle multiple tasks simultaneously
- Computer knowledge
- Professional and pleasant demeanor
- Ability to develop knowledge of dealership software and vehicle product information
Job Duties
- Answer phones using a script and direct customers to the correct personnel
- Ensure that all calls presented are answered promptly and professionally
- Follow the guidelines on all inbound and outbound calls
- Maintain accurate information in applicant tracking system
- Call candidates to do preliminary calls and schedule interviews for management
- Work well under pressure
- Acquire a complete knowledge of product information related to the makes and models of the dealership
- Develop proficiency with all features of the dealership software
- Ensure all information entered in the software is consistent and accurate
- Assist management with reminders and planning of birthday and anniversary recognition activities
- Maintain and order all office supplies
- Handle invoicing for general dealership services such as paint or repairs, cleaning service
- Perform specific month end tasks as directed including preparing reports or submitting information via specialized websites/platforms
- Prepare basic reports for used car CPOs
- Assist with other special tasks or duties as assigned
Job Criteria
Experience
No experience required
Job Location
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