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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $21.00
Work Schedule
Rotating Shifts
Benefits
Medical
Dental
Vision
Life
PTO
Job Description
Accelerated Urgent Care is a rapidly growing healthcare provider dedicated to delivering high-quality urgent care services to patients in multiple regions across California. Founded in 2012, the company has consistently doubled in size each year and now operates 16 clinics spanning five regions, earning recognition as Kern County's Top Urgent Care center for six consecutive years. This remarkable growth is fueled by a diverse, motivated team committed to the organization's mission of providing exceptional healthcare to communities they serve. The culture at Accelerated Urgent Care emphasizes core values including friendliness, competence, respect, teamwork, compassion, hard work, integrity, humility, and dedication.... Show More
Job Requirements
- High school diploma or GED required
- Minimum of 1 year of relevant experience and/or training or equivalent combination of education and experience in a medical receptionist/customer service role
- Knowledge of multi-line phone systems
- Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping
- Knowledge of customer service principles and practices
- Demonstrated initiative and strong organizational skills
- Exceptional interpersonal communication skills with a positive tone and welcoming body language
- Ability to work independently on assigned tasks as well as to accept direction on given assignments
- Deals with confidential information and/or issues using discretion and judgment
- Must be able to sit for long periods of time
- Have the manual dexterity to work computer systems and keyboard
- Must be able to have face-to-face conversations with patients and staff
- Must be able to lift 25 lbs
Job Qualifications
- High school diploma or GED
- Minimum of 1 year of relevant experience in a medical receptionist or customer service role
- Knowledge of multi-line phone systems
- Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping
- Knowledge of customer service principles and practices
- Demonstrated initiative and strong organizational skills
- Exceptional interpersonal communication skills with a positive tone and welcoming body language
- Ability to work independently on assigned tasks as well as to accept direction on given assignments
- Deals with confidential information and/or issues using discretion and judgment
Job Duties
- Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone
- Handles all incoming telephone calls from patients, makes appointments and answers general questions and inquiries
- Uses computer systems to refer to existing patient information or set up new patients in the scheduling tool
- Maintains registration flow by efficiently moving patients through the process and readying them for clinical staff using Experity
- Interacts with patients by answering questions, providing information, and keeping the reception area in order
- After completion of the call and input of the patient information, the representative checks records verifying the details entered and adds any additional notes that may be necessary
- Explains all current fees and patient financial responsibility and informs the patient of payment required for existing balances due at or before the next appointment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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