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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $21.00
Work Schedule
Rotating Shifts
Benefits
Medical
Dental
Vision
Life
PTO
Job Description
Accelerated Urgent Care is a rapidly expanding healthcare organization committed to providing high-quality urgent care services to the communities it serves. Established with the mission of delivering exceptional healthcare, Accelerated Urgent Care has experienced impressive growth since its inception in 2012, doubling in size each year. This growth is a testament to the company’s dedication to excellent patient care and its supportive work environment, making it a distinguished leader in urgent care services within Kern County. The company operates 16 clinics across five regions in California and has been recognized as Kern County's Top Urgent Care center for six consecutive... Show More
Job Requirements
- High school diploma or GED required
- minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist/customer service role
- knowledge of multi-line phone systems
- proficient in computers and relevant software applications and practice management technology including electronic recordkeeping
- knowledge of customer service principles and practices
- demonstrated initiative and strong organizational skills
- exceptional interpersonal communication skills with a positive tone and welcoming body language
- ability to work independently on assigned tasks as well as to accept direction on given assignments
- deals with confidential information and/or issues using discretion and judgment
- must be able to sit for long periods of time, have the manual dexterity to work computer systems and keyboard
- must be able to have face-to-face conversations with patients and staff
- must be able to lift 25 lbs
Job Qualifications
- High school diploma or GED
- minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist or customer service role
- knowledge of multi-line phone systems
- proficient in computers and relevant software applications including practice management technology and electronic recordkeeping
- knowledge of customer service principles and practices
- demonstrated initiative and strong organizational skills
- exceptional interpersonal communication skills with a positive tone and welcoming body language
- ability to work independently on assigned tasks as well as accept direction on assignments
- deals with confidential information using discretion and judgment
- ability to sit for long periods, have manual dexterity to work computer systems and keyboard
- ability to have face-to-face conversations with patients and staff
- ability to lift 25 lbs
Job Duties
- Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone
- handles all incoming telephone calls from patients, makes appointments and answers general questions and inquiries
- uses computer systems to refer to existing patient information or set up new patients in the scheduling tool
- maintains registration flow by efficiently moving patients through the process and readying them for clinical staff using Experity
- interacts with patients by answering questions, providing information, and keeping the reception area in order
- after completion of the call and input of the patient information, checks records verifying details entered and adds any necessary notes
- explains all current fees and patient financial responsibility and informs patients of payments required for existing balances
- schedules to ensure efficient patient flow based on predetermined appointment availability
- secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential
- follows up with patients who are no-shows for appointments and makes calls asking if they were satisfied with the service received
- maintains general filing system and files appropriate correspondence electronically or manually
- receives, directs and relays telephone and fax messages
- responds to calls efficiently without sacrificing quality of service
- maintains inventories of supplies and provides lists of needs to the Team Leader
- covers Medical Reception/Call Center desk as needed
- performs other general administrative tasks as directed by the team lead
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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