Receptionist

Nashville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $17.00 - $24.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

401k

Paid time to volunteer in your local community

Job Description

PDS Health is a prominent healthcare service provider dedicated to delivering exceptional dental care and fostering a positive and welcoming environment for patients. As a company, PDS Health stands out in the dental industry by combining professional expertise with compassionate service, ensuring that patients receive not only high-quality treatments but also an outstanding patient experience. The organization prides itself on its culture of respect, continuous learning, and operational excellence, which aligns with its mission to create healthier and happier team members while delivering top-notch care to the community.

The company offers a dynamic workplace where employees are encouraged to grow p... Show More

Job Requirements

High school diploma or general education degree (GED)
prior coursework or on-the-job training in dentistry, insurance, or business preferred
knowledge of office practices, technology applications, and patient insurances
energetic self-starter able to set realistic goals and meet commitments
empathetic and flexible patient advocate
detail-oriented and organized process-focused operator
understanding of financial metrics and local market drivers
excellent communication and interpersonal skills
ability to maintain strict confidentiality of patient information
capable of working independently and as part of a team
strong time management skills without compromising work quality

Job Qualifications

High school diploma or general education degree (GED)
prior coursework or on-the-job training in dentistry, insurance, or business is preferred
knowledge of office practices, technology applications, and patient insurance
results oriented with ability to set goals and meet commitments
patient advocate demonstrating empathy and ethical behavior
process-focused with detailed and organized approach
financial acumen including understanding profit drivers and market competition
strong influencer skills with active listening and behavior observation
self-motivated and reliable
excellent interpersonal, oral, and written communication skills
ability to maintain confidentiality with patient records
organized and able to work in a fast-paced environment

Job Duties

Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
support the Perfect Patient Experience (PPE) process by welcoming and ensuring patient comfort during visits
schedule appointments to facilitate smooth and productive days for healthcare providers
interact and communicate with patients and guests in the reception area during wait times
answer telephones promptly and handle all calls efficiently
complete all daily front office checklist tasks
post payments to patient accounts according to company policies
serve as subject matter expert in practice management system for patient registration and e-check-in
efficiently check patients in, obtaining necessary consents and notifying back office of arrivals
confirm all patient appointments at least two days in advance
return and resolve patient messages received from the Contact Center in a timely manner
participate in daily morning huddles and monthly team meetings
understand business imperatives and how the role impacts metrics
demonstrate stewardship of the PDS Brand framework
support clinician education on the Mouth-Body Connection
maintain professional appearance and demeanor
ensure compliance with company policies and regulatory requirements
perform other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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