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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Dental Insurance
Health Insurance
401(k)
Employee assistance program
Disability insurance
Paid Time Off
Vision Insurance
Life insurance
Job Description
Community Coffee is America's leading family-owned and operated retail coffee brand, known for its dedication to quality, tradition, and innovation. As a company, Community Coffee has established a cherished reputation for blending cherished traditions with innovative thinking to offer customers an exceptional coffee experience. With a dynamic and fast-paced work environment, the company encourages professional growth and fosters a culture where employees can make meaningful contributions every day. Employees at Community Coffee become part of a close-knit family that values creativity, collaboration, and delivering outstanding customer experiences. The company's values include championing people, inspiring creativity, wowing customers, serving communities, and... Show More
Job Requirements
- High school diploma or equivalent
- one year of related experience and/or training, or equivalent combination of education and experience
- proficiency in Microsoft Office Suite
- knowledge of digital multi-line telephone systems preferred
- strong communication skills
- ability to maintain confidentiality and manage multiple priorities
- provide excellent customer service
Job Qualifications
- High school diploma or equivalent
- one year of related experience and/or training, or equivalent combination of education and experience
- proficiency in Microsoft Office Suite
- knowledge of digital multi-line telephone systems preferred
- strong communication skills with a professional, courteous demeanor
- ability to maintain confidentiality, manage multiple priorities, and provide excellent customer service
- internal experience with Community Coffee considered a plus at the discretion of hiring manager with HR approval
Job Duties
- Promptly and professionally greet all callers and visitors to the Home Office
- operate the telephone console during business hours to receive incoming calls, transferring them promptly to the appropriate individual, location, or voicemail
- respond accurately and courteously to general company inquiries via phone, email, and in person, maintaining confidentiality of company and employee information at all times
- announce visitors to employees and issue identification badges, logging visitor, employee, contractor, vendor, auditor, and temporary employee information in compliance with building security policies and procedures
- monitor premises within view of the reception area and via security cameras in the absence of the Facilities Supervisor
- promptly report equipment malfunctions, building issues, security concerns, or solicitations to the Facilities Supervisor or designated backup
- coordinate with internal and external contacts to arrange shipment or pickup of company-donated products and equipment
- maintain a safe, clean, and organized reception area in compliance with procedures, rules, and regulations
- document and communicate actions, irregularities, and ongoing needs to ensure continuity among work teams
- perform a variety of administrative duties including filing, faxing, copying, distributing memos, correspondence, and reports, as well as creating and proofreading documents
- receive and distribute incoming mail, packages, deliveries, and messages promptly
- direct employees, contractors, and vendors to the Facilities Supervisor for service requests or work orders
- provide support to other departments for special events, projects, and communications as requested
- may be asked to perform additional duties as necessary
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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