
Job Overview
Compensation
Hourly
Range $15.50 - $20.50
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
401(k) matching
Paid Time Off
Job Description
Living Water Clinic-Clinica Agua Viva is a healthcare provider dedicated to delivering compassionate and high-quality care to patients in the Porterville, California area. Known for its commitment to patient-centered services, this clinic focuses on fostering a nurturing environment that supports the health and well-being of the community it serves. The clinic operates with a mission to provide accessible, excellent healthcare with an emphasis on personalized attention, safety, and respect. They pride themselves on upholding standards that ensure every patient feels valued and cared for from the moment they enter the clinic.
The Receptionist at the Porterville location serves as the vital first point of contact for patients and visitors. This role is indispensable in creating a welcoming atmosphere and setting the tone for the patient experience. The Receptionist is tasked with managing various administrative responsibilities, such as scheduling appointments, managing patient flow, answering and directing calls, and maintaining confidential information in compliance with HIPAA standards. Key to this position is the ability to handle interactions with diplomacy and professionalism, whether in person or over the phone. This role demands a blend of multitasking skills, strong communication, and an empathetic approach to service to ensure that all patients receive timely and courteous assistance.
The ideal candidate is detail-oriented and capable of managing multiple tasks efficiently, including administrative duties such as filing, data entry, and telephone operations. They must be reliable, adaptable to changing needs, and committed to maintaining a neat and organized front desk environment. Being bilingual in English and Spanish is highly valued to better serve the clinic’s diverse patient population. This employment opportunity offers competitive compensation along with comprehensive benefits including health, dental, and vision insurance, 401(k) matching, and paid time off, making it an attractive proposition for candidates who aspire to grow their career in healthcare administration while making a positive community impact.
The Receptionist at the Porterville location serves as the vital first point of contact for patients and visitors. This role is indispensable in creating a welcoming atmosphere and setting the tone for the patient experience. The Receptionist is tasked with managing various administrative responsibilities, such as scheduling appointments, managing patient flow, answering and directing calls, and maintaining confidential information in compliance with HIPAA standards. Key to this position is the ability to handle interactions with diplomacy and professionalism, whether in person or over the phone. This role demands a blend of multitasking skills, strong communication, and an empathetic approach to service to ensure that all patients receive timely and courteous assistance.
The ideal candidate is detail-oriented and capable of managing multiple tasks efficiently, including administrative duties such as filing, data entry, and telephone operations. They must be reliable, adaptable to changing needs, and committed to maintaining a neat and organized front desk environment. Being bilingual in English and Spanish is highly valued to better serve the clinic’s diverse patient population. This employment opportunity offers competitive compensation along with comprehensive benefits including health, dental, and vision insurance, 401(k) matching, and paid time off, making it an attractive proposition for candidates who aspire to grow their career in healthcare administration while making a positive community impact.
Job Requirements
- High school diploma or equivalent
- One year of medical receptionist experience in a comparable healthcare setting
- Reliable transportation to travel between multiple clinic sites
- Bilingual in English and Spanish
- Strong customer service and interpersonal communication skills
- Intermediate to advanced phone skills
- Knowledge of basic math and computer data entry with typing speed of at least 45 WPM
- Proven ability to handle confidential information under HIPAA standards
- Flexible and adaptable to changing departmental needs
Job Qualifications
- High school diploma or equivalent
- One year of medical receptionist experience in a comparable healthcare setting
- Bilingual in English and Spanish
- Strong customer service and interpersonal communication skills
- Intermediate to advanced phone skills
- Knowledge of basic math, modern office procedures, and computer data entry
- Ability to maintain confidentiality under HIPAA standards
- Friendly and approachable with a professional demeanor
- Strong problem-solving skills
- Proficient in handling phone systems and office equipment
- Excellent organizational skills and attention to detail
- Strong verbal and written communication skills
Job Duties
- Perform day-to-day administrative functions including word processing, copying, filing, faxing, answering phones, and data entry
- Provide information to callers and direct them to the appropriate department
- Welcome and greet patients, clients, and visitors, determine the purpose of their visit, and direct them accordingly
- Schedule patient appointments, manage patient flow, and ensure timely service based on established protocols
- Screen patients for updated information and provide necessary details about what to bring to their appointment
- Adhere to safety and security protocols
- maintain confidentiality of restricted areas, keyless entry codes, and computer passwords
- Maintain organized and neat front-desk and waiting areas, office files, and other administrative areas
- Inform patients of any outstanding balances and request payment as needed
- Confirm patient appointments by calling daily and verify methods of payment
- Handle patient complaints with diplomacy, resolve conflicts, and refer issues to designated personnel as required
- Attend department staff and clinical meetings
- Perform other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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