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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee assistance program
flexible schedule
Job Description
This opening is for a Receptionist role within a reputable long-term care facility known for providing compassionate and quality care to elderly residents. The facility emphasizes a respectful and supportive environment not only for its residents but also for its employees and visitors. Located spanning various premises, the organization prides itself on upholding residents' rights and ensuring a welcoming atmosphere at its front desk and throughout its administrative operations.
The facility is dedicated to maintaining professional excellence and safety standards. Employees are expected to participate in ongoing training and compliance programs related to health and safety regulations, with a... Show More
The facility is dedicated to maintaining professional excellence and safety standards. Employees are expected to participate in ongoing training and compliance programs related to health and safety regulations, with a... Show More
Job Requirements
- Must possess a 12th grade education or equivalent
- must have at least 2 months experience in clerical roles or completed secretarial science program
- must maintain an eligible ACHA Background Screening status
- must be fluent in English (read, write, speak, understand)
- must have independent decision-making abilities and remain calm in emergencies
- must possess strong interpersonal and tactful communication skills
- must be knowledgeable of administrative procedures and HIPAA privacy practices
- must be cheerful and able to work well with others
- must minimize waste and misuse of equipment
- must follow written and oral instructions
- must type at least 30 words per minute and operate computers
- must effectively use a 10-key calculator
- must operate office equipment such as copier, fax, and telephone system
- must assist Business Office Manager as needed
- must understand Long Term Care Facility regulations
- must treat all residents and visitors with respect and dignity
- must protect all residents' rights
- must maintain service quality standards
- must have genuine concern for elderly care
- must not pose a health or safety threat in the workplace
- must meet physical and health requirements including medical exam
- must have ability to move intermittently and handle up to 35 lbs
- must be able to manage mental and emotional stresses of the job
- must maintain confidentiality at all times
Job Qualifications
- High school diploma or equivalent
- at least 2 months experience in a clerical position or secretarial science program completion
- ability to read, write, speak and understand English
- ability to make independent decisions and remain calm in emergencies
- strong interpersonal skills to deal tactfully with diverse individuals
- knowledgeable of administrative practices, procedures and guidelines
- understanding of HIPAA Privacy practices and confidentiality protocols
- cheerful personality able to work harmoniously
- ability to minimize waste and misuse of supplies and equipment
- ability to follow written and oral instructions
- typing speed of at least 30 words per minute
- proficient computer skills including 10-key calculator use
- ability to operate copy machine, fax, multi-line telephone system
- understanding of regulations governing Long Term Care Facilities
- respect for residents' rights and dignity
- genuine interest in elderly care
- physical ability to handle relevant tasks
- excellent communication and organizational skills
Job Duties
- Operate paging and telephone system as required
- answer telephones, determine nature of call and direct caller to appropriate individual or department
- receive requests from within facility and locate personnel through paging system
- receive inquiries and release information in accordance with established policies and procedures
- maintain a current file/listing of residents by name and room number, emergency phone numbers of on-call personnel, department extensions, key personnel, etc
- greet visitors and direct to appropriate office and/or resident room
- give directions/information to visitors, guests, residents, sales representatives, etc. and ensure sign-in and out
- offer beverages to visitors as appropriate
- monitor presence and location of sales representatives and other service providers
- ensure guests/visitors abide by rules and refuse admission as directed
- notify supervisor or administrator of any problems immediately
- report suspicious persons/information to supervisor
- assist with administrative duties such as typing and filing
- receive and distribute mail, prepare outgoing mail including FEDEX and USPS
- operate copier, office machines, stamp/mail machines as directed
- operate computer as directed
- maintain confidentiality of all resident and facility information
- prepare resident identification arm bands and door tags
- assist with human resource functions as needed
- know and implement emergency and disaster procedures
- receive payments and issue receipts
- provide funds from resident trust accounts and document
- schedule hair appointments and maintain logs
- assist department directors in administrative matters
- perform other related duties as necessary
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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