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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
401k
PTO
Job Description
Our senior living community is committed to enhancing the lives of our residents by providing a welcoming and supportive environment where they feel valued and cared for. We pride ourselves on being guided by our CAPLICO Core Values which include Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second (Employee First), and Ownership. Our mission is to create a nurturing community where residents, their families, and our staff work together harmoniously to foster a sense of belonging, respect, and dignity. These core values are not just words but principles that dictate how we interact with one... Show More
Job Requirements
- Must be able to read, write, speak, and understand the English language
- Must not pose a direct threat to the health or safety of other individuals in the workplace
- Possess the ability to make independent decisions when circumstances warrant such action
- Possess the ability to deal tactfully with personnel, residents, visitors, and the general public based on whatever maturity level they are currently functioning
- Ability to be calm and level-headed in emergencies
- Well groomed, professional and possess ability to work harmoniously with other personnel
- Ability to seek out new methods and principles and be willing to incorporate them into existing resident care practices
- Follow written and oral instructions
- Must be capable of operating computer, copier, postage meter, fax machine, intercom and telephone system
- Must be capable and comfortable learning and using new computer operating systems, word processing, spreadsheets and e-mail
- High School diploma or GED
Job Qualifications
- High School diploma or GED
- Excellent interpersonal and communication skills
- Ability to maintain confidentiality and adhere to HIPAA and Resident Rights
- Strong organizational and multitasking abilities
- Proficiency with computer systems, word processing, spreadsheets, and email
- Ability to operate telephone, copier, postage meter, fax machine, and intercom
- Ability to make independent decisions when necessary
- Ability to deal tactfully and professionally with personnel, residents, visitors, and the general public
- Calm and level-headed in emergency situations
- Willingness to learn and incorporate new methods and principles into resident care
- Professional appearance and attitude
- Ability to follow written and oral instructions
Job Duties
- Ensures CAPLICO Core Values and Code of Conduct are adhered to at all times
- Ensures compliance with Resident Rights and HIPAA policies at all times
- Provides a welcoming environment for residents, staff, and all visitors to the community
- Maintains up-to-date knowledge of the community services provided
- Greets visitors courteously and directs them to the appropriate area or personnel and answers routine questions
- Operates paging/telephone system as required
- Answers incoming calls, both internally and externally, in a warm, pleasant, and professional manner
- Takes detailed messages when appropriate and ensures that messages are relayed promptly to the intended person
- Ensures that the reception areas are clean, neat, and inviting
- Prepares outgoing community mail for pickup
- Sorts and distributes incoming mail for distribution to departments
- Maintains current listing of residents and staff
- Reports equipment malfunctions as soon as possible to appropriate personnel
- Maintains entries in the maintenance system with resident and staff repairs needed in the community
- Organizes the necessary information packets for marketing
- Performs clerical functions associated with resident admission, discharges, and readmission as assigned
- Performs typing, copying, filing, and faxing for all departments as requested
- Attends designated staff meetings
- May perform other duties as assigned by the Supervisor
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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