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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
Build-A-Bear, Inc. is a well-known retail company recognized globally for its unique interactive experience allowing customers to create personalized stuffed animals. Established with a commitment to fostering creativity and joy, Build-A-Bear offers an inviting and dynamic work environment. The corporate office, located in downtown St. Louis, MO, serves as the headquarters where various administrative and operational functions ensure the smooth running of the company's extensive retail footprint. Build-A-Bear values professionalism, customer service excellence, and fostering a collaborative culture among its employees.
The Receptionist position at Build-A-Bear's Corporate Office serves a crucial role as the first point of contact fo... Show More
The Receptionist position at Build-A-Bear's Corporate Office serves a crucial role as the first point of contact fo... Show More
Job Requirements
- A high school diploma or equivalent
- 1-2 years of customer service or receptionist experience
- Ability to work in a steady, unhurried pace
- Strong customer service and detail orientated approach
- Respects and seeks out direction from others
- Strong commitment to tasks being completed correctly and on time
- Communication is factual, polite, and professional
- Willingness to follow established policies, processes, and procedures
- Thrives in a structured environment
- Enjoys collaborating with others and supporting teams
- Ability to sit for long periods of time
- Ability to lift or push packages if needed
Job Qualifications
- A high school diploma or equivalent
- 1-2 years of customer service or receptionist experience
- Some college or associate’s degree preferred
- Strong customer service skills
- Professional communication skills
- Telephone etiquette
- Detail oriented
- Ability to work in a structured environment
- Ability to collaborate and support teams
Job Duties
- Answer and direct calls in a professional, friendly manner
- Respond to customer inquiries in a polite and timely manner
- Forward calls to the proper party
- Take complete and accurate messages and deliver them to the appropriate person as quickly as possible
- Listen to and direct voicemails received during closed hours
- Manage vendors such as Canteen and other vendors as assigned
- Perform various administrative duties that do not interfere with the receptionist’s ability to provide top service
- Receive deliveries, including packages and mail
- Manage the mail
- Provide parking validations
- Point of contact for employee parking passes
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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