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Job Overview
Compensation
Hourly
Range $14.00 - $18.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible schedule
Job Description
This job opportunity is with SERVPRO, a reputable restoration company specializing in fire and water cleanup and restoration services. SERVPRO franchises are known for their prompt response and professional service to residential and commercial customers affected by damage. As a trusted leader in the disaster restoration industry, SERVPRO emphasizes quality customer service, effective scheduling, and meticulous job management to ensure customer satisfaction during stressful times. This particular role is integral in maintaining smooth operations within the SERVPRO office, offering critical administrative support to both the field teams and office management. The employment type is generally full-time, involvement in daily administrative... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in office administration or customer service role
- Ability to use SERVPRO Office Automation or similar software
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Detail-oriented approach to documentation and record-keeping
- Ability to manage financial processes such as billing and payments
- Reliable and punctual with good time management skills
Job Qualifications
- High school diploma or equivalent
- Proven experience in office administration or related field
- Strong customer service and communication skills
- Proficiency with office software and automated job management systems
- Ability to handle multiple tasks and coordinate schedules efficiently
- Detail-oriented with strong organizational skills
- Experience in billing and accounts receivable management
- Ability to work independently and in a team environment
Job Duties
- Answer phones, provide customer service, and maintain log of all calls
- Schedule coordination to ensure efficient crew utilization and balanced job scheduling
- Manage Work-in-Progress (WIP) board to update staff on daily schedules and job status
- Complete FNOL documentation verifying all data entered into SERVPRO Office Automation (SOA)
- Prepare job paperwork for crew and estimator ensuring all appropriate forms are sent
- Enter electronic estimates converting Estimator's scope
- Manage job file documentation to ensure accuracy and completeness
- Communicate job progress and data with COI, ensuring accurate reporting and scheduling of services
- Confirm subcontractor activity to maintain timely scheduling, updates, and payments
- Perform job completions ensuring correct invoices and complete paperwork are delivered to customers
- Bill customers promptly for services rendered
- Process customer payments, prepare deposits, and reconcile payments ensuring accurate account application
- Manage Accounts Receivable to keep it current
- Maintain file system ensuring paperwork accessibility and organization
- Manage company calendar and schedule meetings and travel arrangements
- Handle outgoing and incoming mail, email, and faxes timely
- Review and route company bulletins to appropriate parties ensuring compliance
- Maintain office and general supplies to support employee productivity
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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