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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.25 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible work schedule
Job Description
This position is with a credit union, a member-focused financial institution committed to delivering personalized financial solutions and exceptional service to its clientele. Credit unions differ from traditional banks in that they are nonprofit organizations owned and operated by their members. They offer a wide range of financial products and services designed to meet the needs of their diverse membership base, including checking and savings accounts, loans, credit cards, and e-services such as online banking and ATM/ITM access. The establishment prides itself on fostering a welcoming environment where members feel valued and supported in achieving their financial goals. They are... Show More
Job Requirements
- High school diploma or GED
- minimum 6 months customer service or reception experience
- credit union or financial experience preferred
- ability to stand for extended periods
- ability to perform wrist and hand manipulation
- clear communication skills
- ability to use computer and office equipment including ATM and debit card imprinter
- commitment to compliance and regulatory training
- positive attitude and strong interpersonal skills
Job Qualifications
- High school diploma or GED
- minimum 6 months customer service or reception experience
- familiarity with credit union products and services preferred
- demonstrated ability to provide excellent verbal and written communication
- capability to engage in relationship building
- service-oriented attitude
- ability to manage multiple tasks efficiently
- basic computer proficiency with Windows environment
- knowledge of regulatory compliance related to banking
Job Duties
- Greet members and visitors
- update lobby tracker and route members to appropriate personnel or departments
- serve as ATM/ITM concierge if applicable
- maintain neatness of lobby area and ensure proper signage
- monitor member wait times and communicate updates
- assist members with Safe Deposit Box access if applicable
- answer general member account questions
- provide services such as check orders, address changes, loan coupon requests, stop payments, statement copies
- assist with ATM/Debit card usage and enrollment
- reset e-services including online banking
- maintain debit card printer and verify debit card reports
- issue and renew debit cards and member ID cards
- verify and balance debit card inventory daily under dual control
- assist members with debit card disputes and smart card features
- assist with account maintenance and research requests
- order supplies for Member Service Department
- fill in for clerical duties as needed
- prepare member documents
- distribute incoming mail and schedule FedEx pickups
- follow regulatory compliance including BSA, AML, OFAC, CIP, and MDD
- complete annual BSA/AML compliance training
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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