Receptionist

Kansas City, KS, USA|

Job Overview

Job Description

ScionHealth is a leading healthcare organization dedicated to delivering compassionate and high-quality medical services. Known for its commitment to empowering caregivers, ScionHealth fosters a culture where every team member's voice is valued, and every patient receives personalized care. The organization stands out by embracing courage, curiosity, and innovation, encouraging staff to approach challenges proactively while continuously seeking new ideas to improve the healthcare experience. With a strong focus on collaborative values and a supportive environment, ScionHealth creates a setting where both patients and employees thrive.

The role available at ScionHealth is that of a Telephone Switchboard Operator. Thi... Show More

Job Requirements

High school diploma or equivalent
on the job or equivalent training/experience in a healthcare setting
must read, write and speak fluent English
good and regular attendance

Job Qualifications

High school diploma or equivalent
on the job or equivalent training/experience in a healthcare setting
must read, write and speak fluent English

Job Duties

Operates telephone switchboard to relay incoming, outgoing and interoffice calls
greets and receives visitors and directs as appropriate
contacts and meets with families to sign admission paperwork timely
performs charge entry and charge control guidelines to facilitate accurate and timely capture, control, and reconciliation of all charges
courteously answers, routes and screens outside calls to the proper department or extension number
transfers calls, takes accurate messages and/or holds calls when necessary
answers and screens in-house calls, takes phone messages for doctors and personnel, requests for pages and completes calls for patients who may need assistance
greets visitors, vendors, physicians and identifies self and briefly explains hospital policies
directs to proper location as needed
pages code blue, fire alerts, stat calls, emergency calls per protocol
maintains an acute list of departments and extension numbers as well as phone numbers of hospitals in the area
maintains an alphabetical and numerical log of patient’s names, room numbers and telephone extensions to expedite the relaying of calls
notifies clinical leadership of emergency patients entering the hospital
receives disaster information and notifies proper personnel and departments
signals all clear when appropriate
performs other related duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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