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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $38,000.00 - $45,800.00
Work Schedule
Standard Hours
Benefits
Paid holidays
Dental Insurance
Health Insurance
Volunteer time off
Paid parental leave
401(k)
caregiver leave
Disability insurance
Paid Time Off
Vision Insurance
Parental leave
Life insurance
Job Description
Conviva Senior Primary Care is a dedicated healthcare provider focused on offering proactive and preventive care services specifically tailored for senior patients. Operating as part of CenterWell Senior Primary Care, which itself is a division of Humana Inc., the organization is committed to value-based healthcare that emphasizes quality, comprehensive care at a lower cost. Conviva aims to enhance the overall well-being of seniors not only through physical health management but also by addressing their social, emotional, behavioral, and financial needs. With a robust approach that integrates primary care with patient-centered services, Conviva is one of the nation's leaders in senior... Show More
Job Requirements
- One year or more of healthcare experience or strong customer service background such as retail, hospitality, or call centers
- Commitment to enhancing patient experience and care
- Strong customer service and phone skills
- Collaborative and positive team player
- Efficient multitasking in a fast-paced setting
- Detail-oriented and highly organized
- Skilled in Microsoft Office (Word, Excel, Outlook, Access)
Job Qualifications
- One year or more of healthcare experience or strong customer service background such as retail, hospitality, or call centers
- Commitment to enhancing patient experience and care
- Strong customer service and phone skills
- Collaborative and positive team player
- Efficient multitasking in a fast-paced setting
- Detail-oriented and highly organized
- Skilled in Microsoft Office (Word, Excel, Outlook, Access)
- Knowledge of medical terminology preferred
- Experience with EMR systems preferred
- Bilingual in English and Spanish preferred
- 1+ years of experience with value-based care models preferred
Job Duties
- Greet patients and visitors in person and by phone
- Schedule and manage patient appointments, coordinating with medical staff
- Maintain and update patient records in EMR and CRM systems
- Process billing, update patient accounts, and collect copayments
- Answer calls, respond to inquiries, and provide general information
- Keep the reception area clean, organized, and well-stocked
- Assist with office tasks such as ordering supplies, managing inventory, and arranging courier services
- Make decisions within defined parameters for work expectations, quality standards, and timing
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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