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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $24.00 - $27.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Life insurance
Disability insurance
comprehensive leave program
Paid Time Off
Health and safety training
Job Description
ISS is a leading global facility services company known for delivering high-quality, tailored services across various industries. With a strong commitment to excellence and sustainability, ISS serves customers in corporate, industrial, healthcare, and public sectors worldwide. The company prides itself on creating safe, clean, and welcoming environments through a combination of cutting-edge technology and dedicated, trained staff. ISS emphasizes employee growth, diversity, and inclusion, fostering a supportive workplace that reflects the communities it serves. Its commitment to health, safety, environment, and quality (HSEQ) hinges on ensuring that all employees work in safe and compliant conditions while upholding these standards in... Show More
Job Requirements
- must have bachelor of science or bachelor of arts degree preferred
- must have over 2 years experience in customer service environment providing guest hosting, concierge or reception services
- must have experience working in corporate environment in concierge, host, or reception role
- must be IT literate including proficiency in Microsoft Office
- must have excellent verbal communication skills
- must have excellent interpersonal skills
- must be able to remain calm and communicate effectively under pressure
- must be customer focused and organized
- must be able to work in a team environment
- must be professional and confident in communication with peers and executives
Job Qualifications
- Bachelor of Science or Bachelor of Arts degree preferred
- over 2 years experience in customer service environment providing guest hosting, concierge or reception services
- experience in corporate environment in concierge, host or reception role
- IT literate including Microsoft Office proficiency
- excellent verbal communication skills
- excellent interpersonal skills
- ability to remain calm under pressure
- strong organizational skills
- ability to work effectively in a team
- professional and confident communication with executives and peers
Job Duties
- Welcome visitors by greeting them in person or on the telephone
- answer or refer inquiries
- provide an exceptional customer service experience to all colleagues and guests visiting the site
- ensure guests are greeted courteously and their needs are anticipated at all times
- direct visitors by maintaining employee and department directories
- give instructions as needed
- maintain security by following procedures
- monitor logbook
- issue visitor badges
- conduct monthly headcounts and space confirmations
- ensure consistent communication with various departments about client and guest arrivals and departures
- maintain telecommunication system by following manufacturer's instructions for house phone and console operation
- answer incoming phone inquiries
- instantly recognize and greet key customer personnel, executives and their guests
- maintain safe and clean reception area by complying with procedures, rules, and regulations
- provide swift resolution to any challenges experienced by guests or colleagues
- document and communicate actions, irregularities, and continuing needs
- maintain personal awareness of all site and team procedures
- ensure the reception desk is constantly manned and kept immaculate and tidy
- contribute to team effort by accomplishing related results as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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